Being attentive to Guests, accurately and promptly fulfilling Guests requests. Anticipate Guests needs and maintain a high level of knowledge, which affects the Guest experience. Appreciate the dynamic nature of the Hotel industry and extend these service attributes to all internal customers. Provide a written progress logs to the Technology Manager of assigned tasks. A little taste of your day-to-day: Every day is different, but you’ll mostly be: Manages and monitors the operation of all computer hardware, ensures all systems are working and installed properly. Continually keeps informed of IHG-approved systems and technology that may contribute to improve hotel efficiency. Monitors the performance of the software and maintains a logbook of performance report. Maintains uncompromising data and physical security standards. What We need from you: Investigates and reports software problems to the Technology Manager. Understand all standard and IHG customized features and functions of the Hotel front office system, point of sale system, and call accounting system, including, but not limited to system security, system reports, manager functions, system utilities and user functions. Aware of the documents related to appropriate disaster recovery emergency procedures to follow when the hotel computer system(s) are inoperable. What you can expect from us: We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business. Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives. IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our my Wellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace. So, join us and you’ll become part of our ever-growing global family. Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today. At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.