**_Are you looking for a supportive and collaborative workplace with great benefits and clear career development? You’ve come to the right place._** **Why choose Manulife?** + Competitive Salary packages and performance bonuses + Day 1 HMO + FREE coverage for your dependents (inclusive of same-sex partners) + Retirement savings benefit + Rewarding culture that values wellness and well-being + Performance Bonus + Global network of industry experts + Extensive training resources **Job Description:** _We’re looking for an IT Business Analyst to join our ServiceNow Enhancements Analysis team at MBPS. In this role, you are expected to collaborate with customers to gather and analyze requirements for ServiceNow technology solutions, using techniques such as workshops, interviews, and documentation analysis. They will also support developers and QA during the build and testing phases, manage multiple concurrent requests, and aid in the implementation of solutions into the production environment, ensuring effective collaboration with cross-functional teams._ _Have the skills and knowledge for the job? Learn more about the opening below!_ **Key Responsibilities:** + Collaborate with customers to gather, understand, and capture requirements for ServiceNow technology solutions. + Document, communicate, and manage solution requirements throughout the solution life cycle using various analysis techniques. + Support developers during the build phase, assist QA with functional testing, and aid in the implementation of solutions into production. + Manage multiple concurrent requests effectively and collaborate with diverse cross-functional teams. + Perform functional testing of simple solutions and support change management of requirements and solution details. **Qualifications:** + Education: Bachelor's Degree holders are welcome to apply + Experience: 3 - 7 years relevant industry experience, Business/System analysis experience in an IS / IT environment. + Hybrid Work Arrangement: Amenability and readiness to work onsite and from home anytime (dependent on business need AND/OR current external environment/situation) + Minimum Skills to Hire/Must Haves: + Strong oral and written communication skills. + Business/System analysis experience in an IS/IT environment. + Adept at data gathering, interviewing, and effective analysis/problem-solving. + Ability to adapt quickly to changes in priorities. + Proactive in building understanding and knowledge amid ambiguity in solution scope or business requirements. **_Let's make every day better together. Learn about our opportunities at JOBS.MANULIFE.COM_** **About Manulife and John Hancock** Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html . **Manulife is an Equal Opportunity Employer** At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com . **Working Arrangement** Hybrid