Line of Service

Internal Firm Services

Industry/Sector

Not Applicable

Specialism

IFS - Information Technology (IT)

Management Level

Associate

Job Description & Summary

We believe that challenges are better solved together. That's why you'll join a diverse, global community of solvers - an unexpected mix of people that come together to build trust in society and solve important problems. With us, you are encouraged to lead with your heart and values, and where your unique skills are developed and put to work in unexpected and exciting ways, superpowered by technology.

Firmwide Corporate Services

Our Firmwide Corporate Services unite to help build our competitive advantage with first class support internally. Spanning Administration, Business Development, Chairman’s Office, Compliance, Finance, Human Resources, Learning and Development, Legal, Marketing and Communications, Operations and Change Management, and Technology, we power our lines of services to make sure all of us have the right sources, services and technology to be the best we can be.

Not all of us work directly with external clients. Some of our most talented people choose to harness their skills, experience, expertise and service excellence within PwC. The possibilities are endless, and our business landscape is changing every day.

How will you value-add? 

The Consultant under EUDM performs several critical functions within the IT department that support supply and demand and general administration of IT assets (hardware and software). The job holder is responsible for efficient stock management, whether it is forecasting stock levels or housekeeping of the stock in the store. 

Managing IT assets life cycle from planning, receiving, deploying, inventory management to retiring the assets. 

Overseeing the staff onboarding, offboarding, refresh, repair, and loan operations performed by a third-party vendor. 

Supporting the team lead or manager with billing reconciliation by providing accurate and timely reports of stock movement and billing status. 

Assisting with queries relating to the procurement of products and services. 

Handling the workstation and work mobile software deployment procedures, ensuring the software in the VMWare Workspace ONE (WS1) and Intune software deployment tool is correctly set up and deployed in a timely and accurate manner to ensure deployment is right on the first-time basis. 

Collaborating with the Global End User Deployment Management (EUDM), Global WS1 team, Application team, and vendors on software setup and configuration, ensuring the latest software versions are updated, and EOL versions are removed in the MDM (WS1/Intune) tool, workstations, and work mobile to meet business and user’s needs. 

Supporting the rectification of vulnerabilities and patches on the workstations. 

Managing requests and working with the Global VDI/DaaS team on the deployment of Cloud PC VDI instances. 

Participating in IT audits to ensure compliance with internal policies and external regulations. 

 

 

About you 

Professional Certificate/NiTEC, Diploma, Advanced/Higher/Graduate Diploma in Computer Science/ Information Technology or equivalent 

3+ years’ experience in operations IT support 

2+ years’ Asset Management Experience 

Proficiency in Excel or PowerPoint for IT asset reporting is highly preferred 

Experience in managing suppliers/vendors for services rendered 

Experience with ServiceNow is a plus 

Self-motivated to work on your own and as part of a team 

Detail-oriented, organised, methodical, follow up skills with an analytical thought process 

Ability to work effectively in a fast-paced and dynamic environment 

Agile and adaptable to change 

This description reflects the core activities of the role. Still, it is not intended to be all-inclusive, and other duties within the group/department may be required in addition to changes in the emphasis of duties as required from time to time. There is a requirement for 

the post holder to recognise this and adopt a flexible approach to work. Job descriptions will be reviewed regularly and, where necessary, revised by organisational needs. Any significant changes will be discussed with the post holder. 

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required:

Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

Optional Skills

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Not Specified

Available for Work Visa Sponsorship?

No

Government Clearance Required?

No

Job Posting End Date