Job Summary

We are seeking a skilled IT Assistant to join our team and provide support in deploying and managing mobile devices, distributing new computers, and handling IT related invoices. The ideal candidate will possess a strong technical aptitude, excellent organizational skills, proactive approach to problem-solving, and will be required to liaison with Internet Service Providers (ISPs) during service outages. This role requires proficiency in mobile device management tools, asset management, and a strong understanding of IT operations and administrative processes.

This position is primarily administrative, with a preference for candidates who possess a background or foundational knowledge in information technology.

Responsibilities:

Mobile Device Management:

Oversee the procurement process for mobile devices. Configure, deploy, and manage mobile devices (smartphones, tablets, hotspots, etc.) across the organization. Implement updates on mobile devices to ensure data protection and efficient use of resources. Troubleshoot mobile device issues, including connectivity problems, software glitches, and hardware malfunctions. Provide user training and support on mobile device usage and best practices. Maintain agency electronic inventory of all endpoints and electronic assets

Invoice Management:

Coordinate with vendors and internal departments to ensure timely and accurate processing of invoices for IT equipment and services. Verify invoice accuracy, resolve discrepancies, and ensure timely payment processing. Maintain organized records of invoices, contracts, and related documentation for auditing purposes. Assist with budget tracking and expense reporting for IT-related expenditures.

Administrative Support:

Provide comprehensive administrative support to the IT department. Maintain IT inventory and asset management records. Assist with procurement of parts and tools for the IT department.

Documentation and Reporting:

Develop and maintain accurate documentation for IT procedures, inventory, and incident reports for departmental use. Develop and document comprehensive guides for IT-related processes and procedures to support consistency and knowledge sharing across the organization. Assist in the preparation of monthly reports on IT expenditures, inventory status, and service disruptions.

Additional Responsibilities:

 

Deliver Tier 1 IT support to end-users as needed, including basic troubleshooting of hardware and software issues, password resets, and other entry-level technical assistance. Document procedures, guidelines, and best practices related to mobile device management, computer asset management, and invoice handling.  Assist in the implementation of IT projects, such as system upgrades and migrations. Stay updated on emerging technologies and industry trends relevant to mobile device management. Act as the primary point of contact for ISPs.  Coordinate and communicate during service outages, troubleshoot connectivity issues, and ensure timely restoration of services.