Collaborate with customers to define functional and technical requirements and specifications for new application, or application fix or upgrade. Perform GAP Analysis by establishing current state and desired future state requirements Work with customers having various job roles to identify current and future-state business processes Facilitate design sessions with the development team to define the solution Document requirements using techniques such as use cases and user stories that capture required system functionality Manage requirements uncertainty and ambiguity in a rapidly changing business environment Apply Software Development Lifecycle (SDLC) methodologies, approaches and tools Develop process maps and models using standard desktop productivity tools Conduct feasibility studies, trade-off analysis, cost analysis, and business cases for IT related projects. Analyze system operations during and after implementation; recommend ongoing solutions based on user feedback. Maintain a strong working knowledge of IT applications. QUALIFICATIONS Three to five years prior related experience Ability to work on various assignments simultaneously Medium to large project participation experience as a Business Analyst, Task Lead or Subject Matter Expert Ability to communicate tactfully, verbally and in writing with department heads, managers, coworkers and vendors to resolve problems and negotiate resolutions Working knowledge of computers, internet access, and the ability to navigate within an automated systems as well as a variety of software packages such as Outlook, Excel and Word. EDUCATION Bachelor’s degree in computer sciences, general sciences, healthcare, business administration or related field from an accredited college or university or the international equivalent preferred. Certified Business Analyst Professional (CBAP) a definite plus. SPECIAL INSTRUCTIONS TO CANDIDATES EOE/AA M/F/D/V