CTG is seeking to fill an IT Architect IIII opening for our client in Richland, WA. Location: Richland, WA (hybrid remote) Duration: 12 months Duties: Replace Cisco UC phone system with Microsoft Teams phone system. Ensure seamless deployment and management of Microsoft Teams phone systems. Operate and manage E911 systems, preferably Intrado solutions. Manage and configure AudioCodes SBCs, SBAs, analog gateways, and phones. Deploy and maintain ASCOM Wi-Fi phones. Support and troubleshoot communication systems and technologies. Provide technical oversight for unified communications deployments. Train end users in groups and one-on-one settings. Collaborate with teams to design call flows and optimize networks. Maintain and upgrade communication infrastructure. Participate in system maintenance, including change management and on-call support. Develop and enforce technical standards and procedures for voice service issues. Mentor junior colleagues in technical matters. Skills: Proficiency in Microsoft Teams phone, Avaya, and Cisco UC systems. Experience with E911 systems, Intrado solutions preferred. Knowledge of telephony network technology including AudioCodes SBCs, SBAs, analog gateways, and phones. Experience with ASCOM Wi-Fi phone setup and operations. Strong understanding of VoIP technology and network protocols. Excellent technical troubleshooting skills. Strong communication, project management, and team collaboration skills. Ability to train and mentor both individuals and groups. Experience: 4-10 years of hands-on experience with Microsoft Teams phone, Avaya, and Cisco UC systems. Experience with telephony network tech including AudioCodes SBCs, SBAs, analog gateways, and phones. Experience deploying and managing E911 systems, with a preference for Intrado solutions. Demonstrated experience with ASCOM Wi-Fi phone setup and management. Technical oversight and end-user training experience. Proven ability to work independently and as part of a team. Education: Bachelor’s degree in Computer Science, Engineering, Telecommunications, or a related field, or equivalent proven experience. Preferred Certifications: CCNA-Voice, CCNP-Voice, Microsoft 365 Certified: Teams Voice Engineer, or other relevant telephony certifications. Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required. CTG does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services for this role. To Apply: To be considered, please apply directly to this requisition using the link provided. For additional information, please contact Tana Stilloe at tana.stilloe@ctg.com. Kindly forward this to any other interested parties. Thank you! The expected base salary for this position ranges from $83,000 to $147,000. Salary offers are based on a wide range of factors, including relevant skills, training, experience, education, market factors, and where applicable, licensure or certifications obtained. In addition to salary, a competitive benefit package is also offered. About CTG CTG, a Cegeka company, is at the forefront of digital transformation, providing IT and business solutions that accelerate project momentum and deliver desired value. Over nearly 60 years, we have earned a reputation as a faster and more reliable, results-driven partner. Our vision is to be an indispensable partner to our clients and the preferred career destination for digital and technology experts. CTG leverages the expertise of over 9,000 team members in 19 countries to provide innovative solutions. Together, we operate across the Americas, Europe, and India, working in close cooperation with over 3,000 clients in many of today's highest-growth industries. For more information, visit www.ctg.com. Our culture is a direct result of the people who work at CTG, the values we hold, and the actions we take. In other words, our people define our culture. It's a living, breathing thing that is renewed every day through the ways we engage with each other, our clients, and our communities. Part of our mission is to cultivate a workplace that attracts and develops the best people, reflected by our recognition as a Great Place to Work Certified™ company across many of our global operations. CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws. CTG is an Equal Opportunity and Affirmative Action Employer. CTG will assure equal opportunity and consideration to all applicants and employees in recruitment, selection, placement, training, benefits, compensation, promotion, transfer, and release of individuals without regard to race, creed, religion, color, national origin, sex, sexual orientation, gender identity and gender expression, age, disability, marital or veteran status, citizenship status, or any other discriminatory factors as required by law. Our Affirmative Action program serves to promote occupational equality and diversity through good faith efforts. CTG is fully committed to promoting employment opportunities for members of protected classes.