Kettering Health is a not-for-profit system of 13 medical centers and more than 120 outpatient facilities serving southwest Ohio. We are committed to transforming the health care experience with high-quality care for every stage of life. Our service-oriented mission is in action every day, whether it’s by providing care in our facilities, training the next generation of health care professionals, or serving others through international outreach.
Responsibilities & Requirements
Utilizing agile and other applicable frameworks as a guide, IT Analyst I team members work as part of a collaborative team to solve customer issues and support mission-critical healthcare applications and systems. The IT Analyst I utilizes analytical thinking to understand and document new requirements and workflows with the goal of maximizing the value created for their customers. The IT Analyst I participates in all phases of the software development lifecycle including design, development, and test and performs other duties as assigned.
Provide prompt support of customer issues, identifying the root cause and developing creative solutions to correct application problems. Consistently utilizes critical thinking and analytic abilities in seeking and resolving issues.Provide support for assigned applications by maintaining vendor recommended application versionMaintain server health through patching, reboots, and supported software versionsParticipate in on-call rotations to provide off-hours application supportCollaborate with stakeholders to understand operational needs, risks and requirements of projects and enhancements. Gather, document, and analyze requirements (business, data, and integration) and workflow processes.Participate in the design process and complete the assigned tasks for development and unit/integration testingDevelop and maintain application support documentation. Educate end-users and team members as needed.Education
Associate degree or equivalent combination of education, certification, and experience requiredExperience
1 to 2 years of experience related to:ServiceNow – Exposure and usage of core ServiceNow platform (or similar platforms) tools like lists, reports, and workflowsProcess Management – preventive maintenance, asset lifecycle management, and regulatory compliance reporting.Data & Reporting – creating, analyzing, and managing reports (preventative maintenance completion, recalls, costs, warranties).Collaboration – Effective communication with IT, finance, supply chain, and external partners.Project & Process Improvement – Experience implementing upgrades, integrations, and identifying process efficiencies.Detail-Oriented – High accuracy in record management and adherence to procedures. Preferred QualificationsCertifications
ServiceNow or Nuvolo certifications preferred or obtained with 1 year of hire. Options Apply Today!ApplyShareEmail this job to a friendRefer Sorry the Share function is not working properly at this moment. Please refresh the page and try again later. Share on your newsfeed Need help finding the right job? We can recommend jobs specifically for you! Click here to get started. Application FAQsSoftware Powered by iCIMS
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