Create Your Experience of a Lifetime!

Come work and play in the mountains!  Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.

With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free Epic pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.

Candidates for year-round positions are reviewed on a rolling basis. Applications will be accepted up to 90 days after the posting date, or until the position is filled (whichever is first).
 

Job Benefits

Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons  MORE employee discounts on lodging, food, gear, and mountain shuttles 401(k) Retirement Plan  Employee Assistance Program Excellent training and professional development Referral Program
 

Full Time roles are eligible for the above, plus:

Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours) Free ski passes for dependents Critical Illness and Accident plans

 

Job Summary:

We are looking for a full-time, onsite IT leader with a strong spirit of guest service, IT business partner mindset, and project/vendor management experience.  This onsite role will be responsible for all guest-facing technologies across our hospitality properties at both Vail and Beaver Creek ski resorts in Eagle County, Colorado. The systems ownership scope typically includes guest wifi, TV systems, commercial AV, electronic access control, CCTV, building management systems, and other systems that are not maintained by other Vail Resorts IT groups.  This position works closely with Hospitality Leadership, Corporate IT, Conference Services Managers and guests, F&B Managers, Sales Managers, and other business stakeholders on coordination, planning, and maintenance for IT Hospitality.

 

Operational Support

IT local point of contact for support and maintenance for our Hospitality properties located in Eagle County, Colorado Supports, maintains and coordinates support for IT Hospitality infrastructure, telecom/PBX and provides planning assistance and backup support/guidance as needed (setup, teardown, maintenance and storage) for select group events in property meeting spaces Supports guest-facing and in-room technologies, including wifi, interactive TV, phones, automation, in-room devices, etc Onsite support and IT vendor liaison for The Hythe, a Luxury Collection Resort, Vail Administers and supports property-specific business applications and their deployment Provides after-hours work and on-call support as required Adheres to corporate and PCI, SOX, and data privacy computing standards

 

Projects

Collaborate and assist in managing local Hospitality IT projects Works with business users and stakeholders in obtaining and documenting business and technical requirements for IT initiatives

 

Relationships

Acts as a liaison between local business stakeholders and corporate IT team Works with 3rd party vendors to produce needed technology solutions and services Meets with guest clients ahead of conferences and act as the face of IT for conference needs Works with Events team to provide input into setup and best practices Collaborate with all levels of property team members, enterprise teams, and vendors to create IT solutions

 

Job Requirements:

Hospitality and guest service experience Solutions oriented mindset Ability to act as a business partner rather than a ticket closer Demonstrated ability to manage priorities and constituent needs Understanding of networks, hardware, and software deployments Advanced hardware and software troubleshooting skills Network support and administration experience Strong understanding of WAN and LAN technologies Ability to read, write, and speak English Travel between properties in Eagle County

 

Preferred Skills:

Experience with project management Experience with vendor management At least 2 years of IT experience Experience with branded properties (Marriott, Hilton, Hyatt, etc)

 

The expected pay range is $70,000 - $80,000. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors.

 

In completing this application, and when submitting related documentation, applicants may redact information that identifies their age, date of birth, and/or dates of attendance at or graduation from an educational institution. 

 

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

 

Requisition ID  506535
Reference Date: 12/31/2024 
Job Code Function: IT Support