IT, Technology Lead, Communication, IVR/CCT
Hire IT People, LLC
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Must Have Skill Analyze IVR related business requirements Development of IVR and Intelligent Call Manager (ICM) Development and configuration changes for Cisco Voice Portal (CVP).Nice to have skillsDesign IVR technical solutionstroubleshooting skillsDetailed Job Description
Analyze IVR related business requirements. Review the functional design with the business subject matter experts. Design IVR technical solutions and review with HCA leads .Development of IVR and Intelligent Call Manager ICM. Development and configuration changes for Cisco Voice Portal CVP. Conduct Unit Testing.Provide technical support for Quality Assurance and User Acceptance testing. Support production deployment.
Minimum years of experience: 5+
Certifications Needed: No
Top 3 responsibilities you to shoulder and execute:
Team handling skills End to end project handling Architecture review skills.
Must Have Skill Analyze IVR related business requirements Development of IVR and Intelligent Call Manager (ICM) Development and configuration changes for Cisco Voice Portal (CVP).Nice to have skillsDesign IVR technical solutionstroubleshooting skillsDetailed Job Description
Analyze IVR related business requirements. Review the functional design with the business subject matter experts. Design IVR technical solutions and review with HCA leads .Development of IVR and Intelligent Call Manager ICM. Development and configuration changes for Cisco Voice Portal CVP. Conduct Unit Testing.Provide technical support for Quality Assurance and User Acceptance testing. Support production deployment.
Minimum years of experience: 5+
Certifications Needed: No
Top 3 responsibilities you to shoulder and execute:
Team handling skills End to end project handling Architecture review skills.
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