The Faircape Group constitutes a group of companies with interests in a number of activities including Healthcare, Retirement Holdings, Telecommunications, and an ISP, Utility Management and infrastructure installation, Property Management, and related activities.

The Faircape Group has an exciting opportunity for an ISP & Desktop Support Technician to join our dynamic IT team. 

Join our dynamic IT team as an ISP & Desktop Support Technician, where you’ll play a vital role in keeping our tech running smoothly! You'll troubleshoot and resolve fibre/wireless, hardware, and software issues while ensuring seamless IT operations for staff and customers.

From configuring devices and managing installations to optimizing networks and tracking assets, you'll be at the heart of our fast-paced, tech-driven environment. If you're a problem-solver who thrives on innovation and wants to grow in a company that values cutting-edge solutions, this is the perfect opportunity for you!

If you're eager to build your career in a fast-paced, innovative environment with endless opportunities, apply today!

Duties include but are not limited to the following:

Provide 1st and 2nd line support to staff and residential ISP customers via Freshdesk, phone, and remote toolsTroubleshoot fibre/wireless internet, desktop/laptop hardware and software, mobile phones, and VoIP setupsAssist with router setups and CPE configurations (Mikrotik), remote diagnostics, and site-level supportRespond to support tickets, keep users informed throughout, and offer standby/after-hours support when requiredDeploy and manage workstations, laptops, printers, mobile devices, VoIP phones, and residential routersSupport and maintain LAN/WAN networks, internal WiFi APs, biometric systems, AV setups, UPS (Fumes), and smart utility/water metersConfigure and manage wireless links and devices including Mikrotik, Cuddy, and YealinkEnsure seamless system integration and uptime across all devices and infrastructureImplement software and security updates across Windows, Chrome OS, and macOS platformsPerform daily, weekly, and monthly IT maintenance and monitoring tasks to optimize performance and uptimeSupport system upgrades, patch management, and Google Suite administrationTrack and maintain IT inventory and hardware/software assetsManage mobile phone accounts (Vodacom) and provision mobile devicesSet up remote access via TeamViewerCoordinate procurement of IT equipment and repairs, and maintain vendor relationshipsContribute to the development and enforcement of ISP support policies and IT proceduresEnsure adherence to internal IT standards, data security protocols, and industry best practicesMonitor overall system performance and proactively troubleshoot network issuesAssist the ISP Desktop Technician with on-site and remote tasks as neededMaintain high service standards and support IT operational efficiency

Qualifications:

MatricRelevant Information Technology Diploma or Degree advantageousMikrotik MTCNA/MTCREQualification or Certificate in Information Technology or other relevant qualifications from industry recognised institutes (A+, N+, MCSA, MCSE, MCP or MOUSE)

Experience and Knowledge:

Proven working experience as a Desktop Support Technician, Network Support Technician, Systems Administrator, or similar roleExperience installing, configuring, maintaining, and troubleshooting desktop and laptop computers and their operating systems and peripherals in office environments (Windows, Chrome OS, Macos).ISP or telecommunications backgroundTicketing, and answering customer queries via the phone

Skills and Attributes

Excellent communication skills (verbal and written)Proven organisational and administration skillsAble to perform under pressureCustomer service orientatedKnowledge of outdoor wireless networks (Mikrotik)

Specific Requirements

Solid and positive written referencesProvide after-hours support when requiredValid Driver’s License and Own Reliable Transport (Compulsory)Clear health recordClear credit recordNo criminal record

Normal working hours are Mondays to Fridays from 08h00 until 17h00 with a 45 minute lunch break. The company allows employees, by approval of the direct manager, to work flexi time between 07h00 and 18h00.

Benefits:

Faircape offers a market-related salary.  Salaries are dependent on individual experience, knowledge, skills, and attributes.

To see more about Faircape and what we have to offer go and look at our informative website 

https://faircape.co.za/ 

Should you not receive a response within 2 weeks of applying, please consider your application unsuccessful.