ISKB Manager **Q Casino + Resort** 1 Positions ID: 122373 Posted On 01/29/2025 **Job Overview** **Job Details** **Job Location** Q Casino - Dubuque, IA **Job Shift** Any **Description** **BASIC FUNCTION** The Restaurant Manager oversees all front-of-house operations for Island Social Kitchen + Bar, ensuring exceptional guest experiences through strong leadership and operational excellence. Reporting to the F&B Director, this role manages a team of supervisors, servers, host/hostesses, bussers, bartenders, and food runners. Responsibilities include staff hiring, training, and development, scheduling, and performance evaluations. The Restaurant Manager ensures seamless daily operations, including maintaining a clean and organized venue, managing the Agilysys POS system, and collaborating with culinary leadership to meet and exceed guest expectations. **ORGANIZATIONAL RELATIONSHIPS** a) Reports to: F&B Director b) Supervises: Restaurant Supervisors Servers Host/Hostesses Bussers Bartenders Food Runners **SPECIFIC DUTIES AND RESPONSIBILITIES** **Staff Management** + Hire, train, and supervise restaurant staff: restaurant supervisor, servers, host/hostesses, bussers, bartenders, and food runners. + Create and manage staff schedules to ensure adequate coverage based on business needs. + Conduct pre-shift meetings with front-of-house team members and engage the team to meet daily, weekly, monthly, and long-term goals. + Maintain a friendly and professional rapport with team members and guests. + Train staff to use Agilysys POS. + Ensures staff paperwork is complete. + Conduct performance evaluations and provide feedback to improve service quality. + Foster a positive work environment and promote teamwork. + Promotes F.O.R.T. Core Values. **Operations Management** + Open, manage, and close venue. + Thorough understanding of Agilysys POS, with the ability to manage the system's day-to-day operations, including adding and removing menu items, updating pricing, troubleshooting issues, and generating reports to support operational efficiency. + Ensure the restaurant and its furnishings are clean, well-maintained, and guest-ready before each service. + Maintain cleanliness, organization, and proper storage practices in all restaurant and storage areas, adhering to health and safety standards. + Collaborate with the Executive Chef and Q Culinary Supervisors to meet and exceed guest expectations through seamless service and culinary excellence. + Develop a staff training program. + Assist with responsibilities of DVM Boards and KPI’s. **Customer Service** + Ensure guest satisfaction through table touches and active management of guest service surveys. + Ensure customer service standards are met. **Other** + Assist in other areas of F&B as needed and required. + Other tasks as assigned. **EDUCATION, TRAINING AND EXPERIENCE** + Minimum of 3-5 years of experience in bar/restaurant management. + Demonstrated success in leading and inspiring teams to deliver exceptional customer service, resulting in enhanced guest satisfaction. **STANDARDS OF PERFORMANCE** + Strong leadership and management abilities. + Excellent communication and interpersonal skills. + Organized and skilled and multi-tasking. + Customer service oriented and problem-solving skills. + Knowledge of food safety regulations and best practices. + Team player with a positive attitude and willingness to assist where and whenever needed. + Ability to obtain ServSafe certification is required and sponsored by the employer. **MENTAL AND PHYSICAL REQUIREMENTS** + Heavy work, ability to move up to 100 lbs. + Standing and walking for long periods of time. **WORKING ENVIRONMENT AND CONDITIONS** + Loud noise levels (slot machines) + This position is exposed to cigarette smoke. + This position occasionally has outside activities, therefore, has exposure to weather conditions. **EQUIPMENT AND TOOLS** 1. General office equipment including, but not limited to: + POS/printers/touchscreens + Computer + Copy machine + Coffee machines + Calculator + Credit card machine + Cash register + Phones 2. Other + Wrenches + Hand carts + Beer kegs and CO2 cylinders Primary Contact 305174 Jeanne Hendricks Human Resources Manager, Human Resources 563-585-2953 Phone Phone Phone Fax jeanneh@qcasinodbq.com Email True False True **Job Details** Categories Casino Food and Beverage Management/Executive Location Dubuque, IA Shift First Shift Second Shift Third Shift Job Type Employee Full/Part Full Time Benefits Health Insurance Dental Insurance Vision Insurance Life Insurance Retirement Plan Paid Vacation Paid Sick Leave Paid Holidays **Qualifications** Experience 2-5 Years Company ID 1202 Job REQ # 122373 \# Positions 1 Start Date 20250129 End Date 20250309 Featured Job TH Ad TH Comments **Similar Jobs** ISKB Food Server Q Casino + Resort Dairy Queen General Manager Dairy Queen Banquet Manager Q Casino + Resort Beverage Manager Q Casino + Resort Staffing Account Manager Sedona Staffing Services Assistant General Manager - Dairy Queen Dairy Queen ISKB HOST Q Casino + Resort ISKB Cook Q Casino + Resort Food and Beverage Manager Boyd Gaming Sales Representative/Account Manager Bodensteiner Implement Co **Share this Job** Q Casino + Resort **About the Company** **Are you excited to be a part of a dynamic environment where entertainment thrives and innovation abounds?** Join us at Q Casino + Resort and play a pivotal role in our exciting transformation! Q Casino is undergoing a thrilling evolution, poised to become the ultimate destination for **gaming, live performances, and culinary excellence.** As a member of our team, you'll be at the forefront of our operations, ensuring the legacy of our roots while embracing the exciting changes ahead. Working within a vibrant hub of entertainment and hospitality, you'll be part of a team dedicated to maintaining the integrity of our operations. Against the picturesque backdrop of the Mississippi River, you'll guide our functions through a period of significant growth and investment. **With over $100 million earmarked for property enhancements** , including a remodeled casino, a brand-new family entertainment zone, expanded banquet space, the luxurious Hilton Tapestry Hotel featuring a rooftop restaurant and bar, an outdoor amphitheater, alongside existing venues like ImOn Arena, Hilton Garden Inn, and Houlihan's Restaurant. Your contribution will be instrumental in driving efficiencies and ensuring our continued success as a premier destination for locals and visitors alike. **Join us in this electrifying realm of entertainment and take your career to new heights. Apply now to be a part of our team at Q Casino + Resort!**