This position reports to
IS Manager
Your role and responsibilitiesRESPONSIBILITIESThe IS application service manager will be responsible for leading IS/IT application management services to enhance the efficiency and user experience of specific business domain IS applications.Application Lifecycle Management– Research and Procurement, identifying, evaluating, and procuring software applications that meet business requirements– Implementation and Integration, overseeing the installation, configuration, and integration of new applications into existing systems– Maintenance and Support: Ensuring applications are running smoothly, resolving issues, and providing ongoing support to end-users– Upgrades and Enhancements, planning, implementing, and managing application upgrades and enhancementsProject Management and Application Delivery– Provide overall project leadership and management of all aspects of a given project, including scope definition, resource forecast and allocation with leaderships, business and technical requirements gathering, solution design and delivery, testing, change management, implementation, new tool/process training plan, handover and project lesson learnt– Responsible for technical management in the project, including the architecture design, system design and software development and test– Responsible for business requirements collection, analysis and documentation in the project– Structure and manage the project plan and RACI, including defining what needs to be done and when with stakeholders– Effectively manage all project risks, issues, assumptions, and dependencies. This includes anticipating and making trade-offs, balancing the business needs versus constraints– Facilitate project meetings or discussions with business and technology stakeholders, includes but not limited: regular project status sharing, technical discussion, alignment discussion, mediating any obstacles or clashes, etc.– Complete relevant resourcing and budget documentation to support the project if needed, in line with global processes– Ensure business change activities are considered and incorporated into the project plan, as required– Continuously evaluate project performance to ensure we are delivering against business objectives and schedule– Provide project reporting and status to senior managementCollaboration and Communication– Stakeholder Management, working with business stakeholders, IT staff, and vendors to ensure appli\u0002cations meet business needs– Communication, communicating technical information to both technical and non-technical audiences– Work closely with internal/external vendor teams as well as global team, to make sure they can deliver the projects and application services with high quality and within budget and time, setup the post go-live support scope/SLA and meet user expectationsOther Important Tasks– Documentation, maintaining system documentation, including configuration settings, technical specifications, and user guides– Training, providing training to end-users on how to use new applications– Performance Monitoring, monitoring application performance and identifying areas for improvement– Regulatory Compliance, ensuring applications comply with relevant regulations and standards
Qualifications for the role– Bachelor’s degree in computer science, or a related field– Experienced IT Professionals with a passion for business and technology, and a track record of leading a sizable team on IT application development and operation– Good understanding of the Application Management Lifecycle and latest relevant methodologies– Strong knowledge of program/project management methodologies with at least 5 years of experience practicing Agile methodologies– Skilled in influencing for positive outcomes with business thinking– Strong working knowledge of software architecture/system design and development– Expertise of software design and development, preferably in Microsoft C#– 2+ years of experience in the configuration and management of Azure environments– Expertise in Docker containerization and Kubernetes orchestration– Strong knowledge of DevOps and related tools– Highly motivated, with a proactive approach to taking ownership of projects and responsibility for outcomes and timelines– Demonstrate leadership, while handling crisis situations– Demonstrates a structured, inclusive approach to problem-solving, valuing diverse perspectives to deliver well-rounded and innovative solutions– Naturally curious, approachable, and social, fostering relationships built on mutual respect and actively breaking down barriers to inclusion– Motivated by collaborating with people of varied backgrounds, experiences, and education levels, ensuring equity in opportunities and outcomes– Strong technical curiosity and a demonstrated ability to learn and apply new technologies – Fluency in both written and spoken local language and English
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