IS Business Service Performance ManagerAt ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions.Write the next chapter of your ABB story.
This position reports to

Glob IS Depart Manager for Perform Manag

Your role and responsibilities

The IS Business Service Performance Manager applies the End-to-End Performance Management framework in GBS IS to enable planning, control and review performance of IS Business Services. They drive the definition, harmonization and standardization of Key Performance Indica-tors, ensure measurement of KPI’s and metrics and uses business insight to drive in-creased service efficiency and effectiveness across GBS IS. The work model for the role is hybrid # LI-HybridThis role is contributing to the IS services in India. You will be mainly accountable for:• Apply end to end Performance Management framework across IS Services• Facilitate the governance of IS Business Service performance, establish service performance management cycle with regular reporting and follow up on the measurements with relevant stakeholders.• Reviews data collection and provides input and requirements to Measurement & Reporting team for the visualization and automation required to support measurement• Development of data analysis reports for decision making, and proactively communicate data trends that may impact services, products and processes• Collaborate with all key Business IS and IS Services stakeholders to ensure alignment of the various KPIs and other metrics and to ensure that the framework for performance management is aligned with both consumer and business interests• Define, monitor, and report Business Commitments and KPIs. • Supports IS Service Owner and IS Process Owners in the definition of KPIs to ensure Service Levels are in line with organizational objectives and priorities. Provides advice and guidance for effective use of KPIs and measures within the organization

Qualifications for the role

Above 5 years of relevant experience in IT with focus in Service Level Management (SLM) or above 5 years of experience in roles connected to performance measurement and reporting or above 5 years of solid experience working with analytical tools (e.g. Power BI, Tableau, etc.) Solid knowledge using the reporting capabilities into ServiceNow and automating data to visual reports. Comprehensive understanding of ITIL processes and Service Integration and Management (SIAM) concepts. Excellent analytical skills and a deep understanding of the overall context of business processes and IS technologies Excellent skills in data interpretation and translating business needs to visualized report Excellent interpersonal and communication skills

More about us

We Our mission in ABB IS (Information Systems) is to harness the power of information technology to deliver valuable, reliable, and competitive IS services for ABB. If you have a strong technical skills, analytical mind, and the drive to help us stay ahead of the competition, you are the one we are looking for.We value people from different backgrounds. Apply today for your next career step within ABB and visit www.abb.com to learn about the impact of our solutions across the globe. #MyABBStory\"It has come to our attention that the name of ABB is being used for asking candidates to make payments for jobopportunities (interviews, offers). Please be advised that ABB makes no such requests. All our open positions are madeavailable on our career portal for all fitting the criteria to apply.ABB does not charge any fee whatsoever for recruitment process. Please do not make payments to any individuals /entities in connection to recruitment with ABB, even if is claimed that the money is refundable. ABB is not liable for such transactions.For current open positions you can visit our career website https://global.abb/group/en/careers and apply. Please refer to detailed recruitment fraud caution notice using the link https://global.abb/group/en/careers/how-to-apply/fraud-warning\"