JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

IoT Operations SME (Subject Matter Expert)

JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work.  Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

 

What this job involves

The IoT Operations SME plays a crucial role in ensuring the efficient operation and maintenance of digital buildings platform, software/hardware, optimizing building performance, energy efficiency, and occupant comfort. The role takes a holistic view of the building's IoT systems consisting of the technology infrastructure and building systems (HVAC, Lighting, FLS, etc.) used by all departments in the day-to-day operations and service delivery. This leading role and overarching approach are to enhance the user experience, increase operational efficiencies, protect from cyber security breaches, continually innovate and advance to ensure the portfolio of buildings is renowned for being the lead in “Smart Buildings”.

The effective management of the IoT systems will be through policy, governance and a clear pathway and reporting structure to demonstrate progress, success and innovation.

Essential functions include:

Lead a program for digital buildings in a large portfolio from legacy non connected infrastructure to new generation cloud connected operations

Deliver the framework, communications and processes for the program to connect site teams and stakeholders to achieve the set targets 

Partner with client and operations teams to identify system improvement opportunities and lead the implementation

Manage and update asset inventory lists of Automation components, ensuring that any changes are documented correctly and that systems  are updated when changes take place

Effectively manage and regularly audit to record all owned assets of hardware, software and associated Licensing

Support site critical MEP enhancement projects including hardware upgrade associated with BMS such as workstations and software upgrades including programming and configuring tools, graphics, and user interfaces

Support major equipment issues and failures by reviewing and supporting remediation actions e.g. whether to change out equipment or repair, temporary repairs, change controls if required.

Review maintenance contracts with third party vendors and ensure their remit is defined adequately and deliverables are clear and appropriate. Assist to ensure best value for money is obtained in terms of minimizing external contract support and maximizing the use of internal resources (i.e. service partner BAS/BMS techs) 

Ensure any security updates / patching and configuration changes are implemented in an efficient manner and reported back where appropriate (e.g. in the case of cyber alert)

Support software and configuration required for external systems interfaces such BMS software tools

Sign off and hand over from hardware deployment to software integration

Mapping building system points and data into the cloud system

Extension of building ontology (relational class, subclass, and property relationships) as needed

Carry out training of staff, ensure all procedures and instructions are carried out appropriately by doing regular management monitoring

Review performance of the engineering operational systems (number of alarms per week, outstanding work orders, etc.) 

Key Skills & Knowledge

The desired candidate will have knowledge and experience with IoT technologies. MS Windows Server and SQL server are also a plus.

Understands the engineering design and operational aspects of the facility’s systems and  equipment.  

Must be able to recognize IoT system shortcomings and respond to operational and emergency situations such as vulnerabilities, patch and client driven tabletop exercises.

Excellent written and communication skills are required.

Candidates must have a flexible and creative work style with a goal of achieving excellence.

Familiarity with smart buildings spaces: IoT devices, transmission pipeline, databases, data transformation, rudimentary software understanding. 

Good building domain expertise. Understand the IoT platform technology stack and how devices communicate to the cloud.

Subject Matter expertise on the devices to integrate. Know how IoT devices work and represent data. 

Ability to identify data needs based on defined use case

Familiarity with integrated facilities management operations.

Experience conveying technical aspects to non-technical audiences.

Experience

 Bachelor’s degree from an accredited college, or equivalent experience/combined education, with 10 years or more of professional experience Building Automation Systems/IoT - Preferred

Must have BMS or BAS experience

ALC experience preferred

IoT device management and experience

RCA experience

Program Management

Knowledge of relevant regulations and standards, including data privacy and security regulations.

Excellent communication skills and availability to talk to executive levels through to frontline teams

Strong PC literacy and proven ability to manage daily activities using various systems. 

 

Critical Competencies for Success 

Adherence to Key Performance Indicators 

Implementation of Best Practices

KEY STAKEHOLDERS 

Client Technical POC’s

Engineering Managers 

Site Operations

Vendors

An eye for detail

Attention to detail combined with high level analytical skills are vital for success in this role.  You’ll analyze qualitative and quantitative information and translate this into strategic deliverables. Good communication skills as you will be interacting with regional level stakeholders. 

Great organizational skills

We operate in a fast paced, high volume environment and you’ll need to keep up to speed. To do so you’ll have great time management and organizational skills. You’ll need to be adept at meeting deadlines and be able to adapt to changing requirements. 

What you can expect from us

We’re an entrepreneurial, inclusive culture. We succeed together - across the desk and around the globe. We believe the best inspire the best, so we invest in supporting each other, learning together and celebrating our success.

Our Total Rewards program reflects our commitment to helping you achieve your ambitions in career, recognition, well-being, benefits and pay. We’ll offer you a competitive salary and benefits package.

With us, you’ll develop your strengths and enjoy a career full of varied experiences. We can’t wait to see where your ambitions take you at JLL.

Apply today!

Estimated total compensation for this position:

140,000.00 – 160,000.00 USD per year

The total compensation range is an estimate and not guaranteed. An employment offer is based on an applicant's education, experience, skills, abilities, geographic location, internal equity and alignment with market data .

Location:

On-site –Ann Arbor, MI, Atlanta, GA, Austin, TX, Boulder, CO, Cambridge, MA, Chicago, IL, Los Angeles, CA, New York, NY, Pittsburgh, PA, Reston, VA, San Diego, CA, Seattle, WA

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

401(k) plan with matching company contributions

Comprehensive Medical, Dental & Vision Care

Paid parental leave at 100% of salary 

Paid Time Off and Company Holidays

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