Investment Vendor Oversight Consultant

Investment Management Strategy and Planning

Full-Time, Hybrid (3 days/week in office)

Springfield, MA or Boston, MA

The Opportunity

Investment Management (IM) is looking to hire a skilled and dynamic relationship manager to drive strategic partnerships and foster relationships with key third-party vendors. This individual will report to the Head of Strategy and Planning and will primarily manage and monitor MassMutual’s relationship with these vendors across various facets of our business. They will uphold the team’s governance framework working with cross-functional teams across MassMutual and its vendors to identify, document, communicate, and memorialize challenges and opportunities, improve processes, build strong relationships, and provide transparency into the overall health of these relationships. They will support the execution of policies and procedures that support IM’s mission, vision, and strategy.

The Team

The Strategy and Planning team is part of IM’s Strategy and Governance Organization. The Strategy and Governance team drives IM’s strategy forward, optimizing governance and decision-making processes, analyzes, and establishes common metrics, processes, and tools and supports key internal and external stakeholders in progressing the IM target operating model. The team is also responsible for coordinating the department’s strategic initiatives, Investment Compliance, Investment Due Diligence, reporting, manager oversight, vendor oversight and Investment Data Strategy and Governance.

The Impact

In this role, you will be responsible for forming and maintaining strong relationships with Investment Management’s key third party vendors. You will quickly come to understand connection points, core processes and procedures, key resources that support business functions, and navigate interdependencies. You will work collaboratively but persistently with our business partners to improve interactions with these vendors understanding the challenges and opportunities they face in working with vendor platforms and servicers.  You will partner with subject matter experts to document, prioritize, and drive associated process and data improvement efforts to completion. You will be the primary contact between the vendors and Investment Management business teams.

In this role you will have the unique opportunity to:

Collaborate with leads on projects, work efforts, and BAU activities that require support from our investment managers and work together to prioritize and navigate barriers and interdependencies related to our requestsAdvance relationships with key business stakeholders to deepen partnershipsDevelop and maintain an intake model for a master inventory of opportunities within these relationshipsPrepare agendas and facilitate weekly relationship meetingsWork with business partners to document, track, and socialize inputs to monitor KPIs, SLAs, and agreed upon objectives which will help create transparency into the health of vendor relationships Partner with IM’s vendors to understand their business, challenges, and constraints, and use this information to influence the approach we take to solving problems and improving our interactions Ensure teams across IM are monitoring their SLAs and raising issues when neededBuild and maintain robust relationships and partnerships with key contacts at vendors and in the business, ensuring mutual understanding of strategic goals and investment priorities In collaboration with our planning and enablement team, track and manage provider costs and billing accuracy, conducting cost reviews and analyses to ensure alignment with expected business plan costsMonitor third-party risk, including operational, financial, and cybersecurity risks, proactively identifying potential issues and escalating as needed to Investment Management Controls Team or Enterprise Risk ManagementReview and oversee business resilience processes, including business continuity planning, disaster recovery plans, and vendor exit planning managementCollaborate with IM’s vendor partners to understand their business, product roadmap, as well as challenges & constraints, and use this information to influence the approach we take to solving problems and improving our interactions Communicate and oversee change as influenced by vendor activity including the management of internal change that must be notified to impacted vendors and external vendor-driven change which requires coordination with MassMutualRepresent MassMutual’s interest in engagements with our vendors

The Minimum Qualifications

Bachelor’s degree7+ years of related business experience in a subset of the following: IM, insurance, procurement, relationship management, project management or financial services

The Ideal Qualifications

Higher degree, MBA or equivalentIM or buy-side experienceExperience in the insurance industryExperience with SmartsheetExperience managing vendor relationships, SLA’s and KPI’sUnderstanding of the financial marketsWork independently and with ambiguity Is growth-minded, willing to learn new things, and is adaptable to an evolving environment Can identify and raise opportunities for process improvement and operational efficiency Proven ability to establish and maintain strong relationships with peers and key partners throughout the organizationComfortable working collaboratively across the organization and together with external vendors in support of our complex, fast-paced, dynamic, and continually evolving business environmentHigh degree of integrity and ability to maintain confidentiality with business & organizational informationDemonstrated ability to understand how tasks and milestones connect across related department objectivesOutstanding verbal, written and interpersonal communication skillsExhibit high emotional intelligence

What to expect as part of MassMutual and the team

Regular meetings with Strategy and Planning teamFocused one-on-one meetings with your managerAccess to mentorship opportunitiesNetworking opportunities including access to Asian, Hispanic/Latinx, African American, women, LGBTQ, veteran, and disability-focused Business Resource GroupsAccess to learning content on Degreed and other informational platformsYour ethics and integrity will be valued by a company with a strong and stable ethical business with industry leading pay and benefits

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MassMutual is an Equal Employment Opportunity employer Minority/Female/Sexual Orientation/Gender Identity/Individual with Disability/Protected Veteran. We welcome all persons to apply. Note: Veterans are welcome to apply, regardless of their discharge status.

If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need. EEO Statement (Opens in new window)

MassMutual will accept applications on an ongoing basis until such time as a candidate has been offered employment. The job description includes the main duties of this position, which may evolve over time. You may be required to perform other duties not listed.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment.

Salary Range: $113,100.00-$148,400.00