Summary

We are seeking a highly motivated and experienced Bank Loans Product Owner to drive the vision, strategy, and roadmap of our middle and back-office processing solutions for Bank Loans.  The ideal candidate will have a deep understanding of the Bank Loans asset class, including associated business processes and internal/vended technology capabilities, with a focus on designing, testing, and choosing optimal workflows.  In close partnership with the Head of the Bank Loans Center of Excellence and the Director of Securities Controllership, the Product Owner will play a key role in ensuring the seamless integration of new tools and enhancements tied to the processing & administration of these investments.  This newly created role is responsible for strategic change, liaising with both day-to-day operational business teams (i.e. Investment Operations and Controllership) as well as technology teams (i.e. Enterprise Technology), and managing priorities for bank loans across functional areas. The Product Owner will be accountable for not only assessing trade-offs, but making and owning decisions intended to improve the bank loans asset class at MassMutual.

The Team

The Bank Loans Product Owner will join the Investment Operations Transformation team as part of a new, centralized Product Owner group. The Product Owner’s responsibility extends across the lifecycle of the asset class through operations and accounting and the Product Owner team is expected to work in close partnership with the Investment Operations Center of Excellence, Investment Controllership, and Technology teams.  The goal of this group is to build comprehensive expertise in MassMutual process and operations flow ensuring there is a consistent approach for treatment across asset classes.  As a critical point of distinction, the Investment Operations Transformation team and the Product Owner will remain segregated from day to day “Business As Usual” (BAU) work. 

Impact

The Product Owner will have impact in the following 5 areas:

Strategy & VisionDrive product vision, strategy, and roadmap for business architecture and process flows supporting bank loan servicing in coordination with Investment Operations, Controllership and Technology Teams.Responsible for ensuring vision, strategy and roadmap are communicated to relevant stakeholdersDevelop deep domain expertise in MassMutual business processes and internal/vended technology capabilities, tying this with their knowledge of the asset type, and ensuring that this knowledge is not only conveyed appropriately but also factored into the strategy and roadmapProcessOwn business requirements definitions for bank loans projects and initiatives, incorporating input from business usersServe as the first line of defense in business UAT testing to free up capacity for business usersMaintain and sign off on documentation for key business processes and the asset class operating model.  Related initiatives can range from small- to large-scale and can have far-reaching impact to processing workflows across the entire ecosystem for the entire asset-classEnsure key business processes are understood by technology counterpartsRoadmapDrive project planning, sizing, and delivery timelines for the project queue and backlog based on capability gaps, in close collaboration with the Corporate Functions PMO and Enterprise Technology project management resourcesRepresent the interests of the bank loan process in the investment ecosystem transformation program by liaising with operational end users to gather requirements, by performing testing, and by incorporating user input in recommendationsAssess, own, and be accountable for recommending go-forward prioritization decisions in partnership with Investment Operations, Controllership, and Technology colleaguesCollaborate with other Product Owners to determine resourcing needs and project dependencies within and across products, articulating trade-offs to business users and senior/executive leadershipRationalize requests for new tools, enhancements, or issue resolutions from operational teams, considering existing solutions and current projects, and escalate and monitor with appropriate vendor/external oversight teams as neededCommunicationMaximize the value of tech investments by driving change management, socialization, and adoption of tech strategies and tools.Manage interactions between operational and technology teams, communicating business needs into technical requirements, and negotiating priorities with tech/data based on business needs.Advocate for operational team requirements, escalate emerging trade-offs, and support decision-making by senior/executive leadership.Communicate with all levels of Investment Operations and Controllership teams, partnering closely with the Head of the Bank Loans Center of Excellence and the Director of Securities Controllership as primary points of contactMetricsEstablish KPIs and track application/platform adoption using tools and reports.Track issues raised and their time to resolution.Monitor the business impact of programs and initiatives to ensure targeted outcomes of strategic change are being realized.

Min QualificationsProven experience 5+ years as a Product Owner or similar roleStrong understanding of Investment Operations and Accounting technology and processes, with expertise in the bank loans asset class10+ years’ related experience in financial services, insurance, or related industry

Ideal QualificationsExcellent communication and interpersonal skills, highly collaborativeAbility to manage multiple projects and prioritize tasks effectivelyExperience in project planning and resource allocationStrong analytical and problem-solving skills

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MassMutual is an Equal Employment Opportunity employer Minority/Female/Sexual Orientation/Gender Identity/Individual with Disability/Protected Veteran. We welcome all persons to apply. Note: Veterans are welcome to apply, regardless of their discharge status.

If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need. EEO Statement (Opens in new window)

MassMutual will accept applications on an ongoing basis until such time as a candidate has been offered employment. The job description includes the main duties of this position, which may evolve over time. You may be required to perform other duties not listed.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment.

Salary Range: $152,100.00-$199,600.00