Virtual, CR
15 days ago
Investigation Specialist I (S), Registration & Compliance Ops, Know Your Customer (RCO-KYC)
Looking for something a little different? Are you suspicious by nature? Do you have a nose for finding the truth? Do you want to work on something that matters?

Amazon is looking for high-judgment individuals to join the team as seasonal KYC Investigators to evaluate transactions and safeguard Amazon's global customer base, profitability, and brand while maintaining a high bar of customer experience. We are specifically seeking applicants with fluent Spanish, English, and Portuguese language skills to support our global operations teams.

Key job responsibilities
Take appropriate action to identify and help minimize the risk posed by fraud patterns and trends.
* Communicate via email with buyers, merchants, and other external and internal customers.
* Maintain Amazon's site quality by enforcing Amazon's Policy Guidelines.
* Take appropriate action based on established procedures and document those actions. When procedures are not available, follow established escalation paths to ensure resolution.
* Participate in other special projects/assignments and partner with appropriate business teams as necessary.
* Achieve weekly productivity and quality standards for investigations.
* Be experienced in the internet space and capable of succeeding in a fast-paced team environment.
* Be prepared to be flexible with working hours and work Saturdays and/or Sundays.
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