Connect America and our family of brands, including Lifeline, have helped aging individuals and at-risk populations live safely and independently in their homes for more than 40 years. As North America’s largest independent provider of connected care, we deliver a growing portfolio of innovative technologies that help bridge the gap between healthcare providers, individuals, and their care partners. Our easy-to-use solutions support health and safety in a way that leads to enhanced quality of life, earlier interventions, reduced hospitalizations and peace of mind for an estimated 10 million lives every year. Together, we are enabling independence and redefining the global home healthcare market. 

Connect America has been recognized as one of Philly Happening’s Best Places to Work. Our award-winning customer service team has received the Best Service Award from Today’s Caregiver. In addition, our healthcare division was named Top Ten Home Healthcare Solutions Provider in 2019 & 2020.

At Connect America, we treat all our customers and team members ethically and respectfully, creating relationships built on trust. We work as supportive team members, developing customer solutions in a collaborative manner. If you are a dedicated, compassionate team player, come be a part of an organization that makes a positive difference in the lives of those we serve.

Our headquarters are located in Woodland Park, CO  Learn more at www.connectamerica.com.

Job Function:  

Oversee all aspects of equipment management and RMA process from send-out to receipt. Perform order fulfillment per requests from field installers and/or CS team.

Responsibilities:

Performs repetitive assembly-type functions prepping for product shipment to include but not limited to stickering, kitting paperwork and assembling boxes. Process orders: release in system, print, assign units to clients in system, generate ship label.Assure quality control on all shipments.Clean, test and repair returned equipment.

Qualifications:

Detail oriented2+ years’ experience in an office or customer service environmentAble to stand for more than 1 hour continuously, lift up to 40 pounds occasionally, and tolerate use and exposure to household cleaning productsKnowledge of MS Office Suite, Internet, and web toolsSkilled at work organization, prioritization, and problem solvingWilling to work alone and with a teamAbility and flexibility to work under deadlinesAbility to accept direction, positively respond to urgent task requests, and ability to prioritize multiple projects

Connect America is a drug-free workplace and an Equal Opportunity Employer.  We participate in the E-Verify program in our hiring practices to achieve a lawful workforce.