Design, configure/develop, test, deploy, and support the various business projects in a Zendesk environment. Proven experience with implementations of multiple business threads in a dynamic business setting is a must.
- Implementation of the critical interfaces and complex modules of the systems and features while assisting the business and tech teams with disassembling, designing, and configuring Zendesk to meet and address technical requirements and resolve current process issues.
- Developing mid-tier API systems merging different third-party systems together. Experience with the Zendesk API suite is a huge plus
- Developing and supporting data warehouses, business intelligence, and other dashboards/reporting is required. A solid understanding of "Zendesk Explore is a huge plus. Configuring Zendesk Help Center/Guide.
- Partner with Business Systems Analysts and Product Managers to shape product definition and requirements so that configurations or interfaces can be built in a flexible, extensible, and robust way in addition to assisting in driving technology vision, strategy, and roadmap to building enterprise capabilities (scalability, fault tolerance, extensibility, maintainability, etc.)
- Work closely with internal stakeholders & business to design, develop, and implement solutions for Customer Support operations using Zendesk
- Be the point of contact for the Zendesk development regarding all Customer Support related development processes.
- Mentor, develop and train Junior developers.
- Champion, role model, and embed Samsaras cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices.

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