Join a team recognized for leadership, innovation and diversity

As a Customer Experience Intern at Honeywell, in Katowice, Poland, you will be responsible for Order to Cash process, ensure performance standards are met and maintained to achieve the business objectives and reach a high customer satisfaction index. Supporting customers from various countries across Europe will give you a chance to use your language capabilities on day-to-day basis. This is a hybrid role, 3 + 2 days model.

We have been innovating for more than 100 years and now we’re creating what’s next. Our programs serve a global community and our hometowns too. We provide resources and financial support to causes around the world and encourage employee volunteerism. We are committed to the highest standard in everything we do!

Key requirements

Handle entry level customer related issues and concernsRecord all customer interactions into a CRM (Customer Relationship Management) DatabaseProcess standard orders & Maintain order accuracyProcess changes and enhancements to ordersMaintain complete customer records of all direct customers returns, orders, credits, and requests

Key skills and qualifications

Currently being enrolled as a student in bachelor’s or master’s degree programBusiness fluent in written and spoken English + Italian (min B2-C1)Previous work experience, especially in Customer Support within an international context, is a valuable advantageFamiliarity with CRM/SAP systems is a beneficial skillKnowledge of MS office skills (Excel, Word, Outlook)

Our offer

State-of-the-art office with parking, chill-out areas, bicycle stands, showers and probably the best coffee in townFruits bowls and sports activities to support your health and well-beingDaily paid break - 30 mins and flexible working hours3 + 2 hybrid work arrangement to support your work-life balanceCompetitive Salary regularly increased based on your performanceFlexible benefits basket with monthly budget allocated (medical insurance, life insurance, Multisport Card)Generali Insurance (Accident Insurance)Referrals bonuses for all open jobs and recognition programsComprehensive induction, ongoing training and development to set you up for successIn-house and external learning platforms supporting development opportunitiesWork experience opportunities to help you grow your career with usGlobal employee networks to help you connect and growEmployee Assistance Program - Free and confidential service to help with any difficulties regarding work, life and personal or family mattersAccess Integrity line - Any workplace issues or violations that need to be raised in good faith, can be communicated in a safe, private and confidential environmentFrequent Employee Engagement activities supporting inclusive and diverse work environmentContribution to social benefits like x-mas benefit, holiday, engagement events from company social fund.

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Join us now and be part of a global team of thinkers, innovators, dreamers, and doers who make the things that make the future!

#FutureShaper #LI-Hybrid

 

Additional InformationJOB ID: req465123Category: Customer ExperienceLocation: Zelazna 4,Katowice,SLASKIE,40-085,PolandNonexemptEarly Career (ALL)