Nel team CVM di Churn Mobile e CX, la figura avrà l’obiettivo di monitorare e creare documenti a supporto della gestione dei clienti mobile con l’obiettivo di prevenire la disdetta e garantendo la migliore customer experience.
Requisiti necessari e strumenti maggiormente utilizzati: Pacchetto Office (Outlook, Excel, Powerpoint).
• Monitorare la gestione dei clienti mobile e il churn dei clienti
• Migliorare la customer experience attraverso analisi dei comportamenti d’uso dei clienti della linea mobile e attraverso l’analisi dei vari kpis’ (attivazioni, disdette, chiamate in call Center, interazioni sull’App my Vodafone, ecc...)
Core competencies, knowledge and experience• Capacita’ di analisi
• Buone competenze organizzative ed attenzione ai dettagli
• Must have: Excel, Power Point, Outlook
• Studi in Economia, Matematica o Ingegneria Gestionale
Location: Milano
La presente opportunità non è finalizzata all'assunzione
You may have already heard of Vodafone - We're a leading Telecommunications company in Europe and Africa. But what you might not know is that we are continuously investing in new technologies to improve the lives of millions of customers, businesses and people around the world, creating a better future for everyone.
As part of our global family, whether that's Vodafone, Vodacom or _VOIS, you'll feel a sense of pride and purpose as you contribute to our culture of innovation. We pursue equality of opportunity and inclusion for all candidates through our employment policies and practices. We recognise and celebrate the importance of diversity and inclusivity in our workspace and we do not tolerate any form of discrimination especially related to but not limited to race, colour, age, veteran status, gender identification, sexual orientation, pregnancy, ethnicity, disability, religion, political affiliation, trade union membership, nationality, indigenous status, medical condition, HIV status, social origin, cultural background, social, or marital status.
Together we can.