Job Summary:

As an International Customer Relations Specialist, you will play a crucial role in maintaining positive relationships with our global clientele. Your primary responsibilities include addressing customer inquiries, resolving concerns, and ensuring overall customer satisfaction. You’ll collaborate with cross-functional teams to enhance customer support processes and contribute to the success of our international business operations.

Responsibilities:

Customer Interaction:

Respond promptly to customer inquiries via phone, email, and chat. Address customer concerns, complaints, and requests professionally and empathetically. Update customer profiles accurately in our database.

Order Processing and Documentation:

Process orders for international clients, ensuring timely and accurate execution. Confirm delivery details and track shipments. Maintain export-related documentation.

Product Knowledge and Sales:

Demonstrate features and usability of new products and services to clients. Upsell additional offerings based on customer needs. Collaborate with sales teams to promote our offerings globally.

Problem Resolution:

Investigate and resolve customer issues promptly. Work closely with internal teams to address any operational challenges affecting customer satisfaction.

Communication and Relationship Building:

Maintain healthy business relationships with international customers. Provide exceptional service to enhance customer loyalty.