The Company: Oracle is the world’s leading provider of business software. With a presence in over 175 countries, we are one of the biggest technology companies on the planet. We're using innovative emerging technologies to tackle real-world problems today. From advancing energy efficiency to reimagining online commerce, the work we do is not only redefining the world of business—it's helping advance governments, and power nonprofits, and giving billions of people the tools they need to outpace change. For more information about Oracle (NYSE: ORCL), visit us at oracle.com.

The Team: NetSuite is a place where you can build your career and have fun while doing so! We’re invested in our people, our customers, and the community. As part of Oracle, our benefits are second to none. Joining our passionate team means that you’re ready to take your career to the next level. With priceless learning opportunities, strong support, incredible innovation, and volunteer opportunities, NetSuite is committed to creating a workplace where everyone feels empowered and set up for success.NetSuite builds and delivers the world’s most complete business software suite, allowing our customers to run their entire business with a single system. We’re organized into small teams of full-stack developers who take complete ownership of their piece of our global solution. The best part? Frequent releases to our cloud mean your work can make an immediate impact.

What You’ll Do: Define, design, and implement network communications and solutions within a fast-paced, groundbreaking database/applications company. The IT Support Engineer will work with the NetSuite IT team to deliver real-time 24x7 enterprise-wide technical support for internal customers. This includes, but is not limited to, user support of business applications, solving of technical problems, and acting as a liaison between customers and resolving groups.

Maintain Support services used by the NetSuite Global Business Unit. Provide on-site support to internal customers. Interact with distributed team members to find solutions within an evolving environment. Support internal customers with incident requests and properly guide users to resources and solutions. Support high-end DevOps users running on Non-Standard hardware (Windows - Mac – Linux). Reimage Windows laptops, hardware, and software provisioning. Gather relevant information from customers to address problems of limited scope or advance to the next tier of support according to established Standard Operating Procedures.

What You’ll Bring: To be considered for a NetSuite IT Support Engineer position in the NetSuite GBU Cloud Operations organization, you must possess the Objective Minimum Qualifications (OMQs) below. Please ensure that your application clearly indicates that you meet these OMQs, either on your resume and/or by uploading additional documents such as a transcript.

Have a Bachelor’s degree or equivalent experience in Computer Science or an equivalent science/engineering field.  Have no more than 12 months of professional full-time work experience in the technology field (excluding internships, research and/or teaching assistant roles, and military experience). Have graduated within 12 months of the start date. Have advanced computer hardware understanding. Possess IT Knowledge (basic networking, active directory, password management, office tools) Proficiency (i.e. able to complete a coding project with no assistance) in one or more of the following scripting languages: Automation Scripting, MS Shell Script, Python, HTML, CSS, JavaScript, Java, or other scripting language Have experience through coursework, projects, internships, and/or research with two or more of the following operating systems: Windows, Mac, Linux

Other Preferred Qualifications: 

Knowledge of Cloud Infrastructure (OCI , AWS, etc.). Confidence using Linux OS, Rest APIs, React. Experience with collaboration tools, such as Atlassian Suite, Confluence, Jira, Gi,t or equivalent. Interact effectively with technical and non-technical resources. Quickly establish comfortable and effective working relationships and demonstrate good communication skills. Able to work independently, multi-task, and meet deadlines.  Artificial Intelligence is a plus

 

Career Level - IC3