Job Title Internal Medicine Liaison Agency Texas A&M University Department Vet Med-Teaching Hospital Proposed Minimum Salary Commensurate Job Location College Station, Texas Job Type Staff Job Description Our Commitment Texas A&M University is committed to enriching the learning and working environment by promoting a culture that respects all pers p ectives, talents & lived experience s . Embracing varying opinions and perspectives strengthens our corevalues which are: Respect, Excellence, Leadership, Loyalty, Integrity, and Selfless Service . Who we are The Texas A&M School of Veterinary Medicine & Biomedical Sciences (http://vetmed.tamu.edu/) (VMBS) is an institution that represents 100 years of growth from a small school of vet erinary medicine in 1916 to its present role as a major vet erinary educational, medical, and research center. Today, we are one of the largest schools of vet erinary medicine in the United States, training nearly 600 Doctor of Vet erinary Medicine students each year. We support collaboration and teamwork that turns today's discoveries into proactive solutions for animals, humans, and the environment. Together, we strive to support the goals of the faculty, staff and students in teaching, research and outreach programs . What we want The Internal Medicine Liaison plays a crucial role in the Small Animal Internal Medicine department by overseeing daily activities and providing exceptional customer support. They handle telephone inquiries, offering general information and assistance to customers, and greet visitors, providing direction and help as needed. Additionally, they manage service requests, entering, retrieving, and verifying data, while maintaining organized files and records. The liaison also sorts and routes mail, and efficiently handles scheduling tasks or service requests, ensuring a seamless and efficient service experience for all. What we want Salary: Compensation will be commensurate to the selected hire’s experience. Schedule: The standard shift for this position in M-F 8:00am to 5:00pm. Persons in this position should have the ability to work alternate shifts, holiday, weekends, and “on-call” duty. Please Note: Persons in this position are considered essential, when the University declares and emergency, campus closure, class cancellations, etc., are therefore required to report to work and remain on duty unless/until relieved by the direct supervisor. Required Education and Experience + High school diploma or an equivalent combination of education and experience + Two years of general office or clerical work Knowledge, Skills, and Abilities + Working knowledge of word processing, spreadsheet, and/or data entry application + Ability to multi-task and work cooperatively with others Preferred Qualifications + Ability to communicate effectively in both Spanish and English + Hospitality, customer service, or communications training or certificate Responsibilities + Liaison During Visit: Escorts clients and patients to appropriate exam room. Educates clients about the visit and what to expect. Ensures owners are informed as to the status of the patient during the visit especially if it is an extended visit (ie; surgery). Educates clients about clinical services and procedures, and record in medical record. Ensures proper permission is obtained and take and upload photographs of patients in medical record. Alerts service/student when patient is ready to be seen and ensures action is taken in a timely fashion. Relays medical information from the doctor to the client when necessary. Promotes communication between clients, DVM’s, clinicians, the general public, and other departments. + Discharge/Post Visit: Reviews patient’s invoices to ensure all charges are accurate and have been entered. Ensures all paperwork is completed, signed, and reviewed by the client. Assists clients and patients to vehicle as needed. Schedules follow up appointments. + Pre-Admission and Admission: Greets clients and pets in a congenial manner as they check in to the hospital. Research patient history and reason for visit to identify patient by name. Assists Admissions and Discharge when the front desk is short staffed. + Other Duties: Performs other duties as assigned. Provides support to other service areas within the Veterinary Medical Teaching Hospital. Why Texas A&M University ? We are a prestigious university with strong traditions, Core Values, and a community of caring and collaboration.  Amenities associated with a major university, such as sporting and cultural events, state-of-the-art recreation facilities, the Bush Library and Museum, and much more await you.  Experience all that a big city has to offer but with a reasonable cost-of-living and no long commutes.  + Medical, (https://www.tamus.edu/benefits/medical/) prescription drug, dental, (https://www.tamus.edu/benefits/dental/) vision, life and AD&D, (https://www.tamus.edu/benefits/life-add/) flexible spending accounts , and long-term disability insurance (https://www.tamus.edu/benefits/long-term-disability/) with Texas A&M contributing to employee health and basic life premiums + 12-15 days (https://employees.tamu.edu/employee-relations/leave/index.html) of annual paid holidays + Up to eight hours of paid sick leave (https://employees.tamu.edu/employee-relations/leave/paid/sick.html)  and at least  eight hours of paid vacation (https://employees.tamu.edu/employee-relations/leave/paid/vacation.html)  each month + Automatically enrollment in the  Teacher Retirement System of Texas (https://www.trs.texas.gov/Pages/Homepage.aspx) + Health and Wellness: Free exercise programs and release time (https://flourish.tamu.edu/wellness-release-time/) + Professional Development: All employees have access to free  LinkedIn Learning (https://linkedinlearning.tamu.edu/)  training, webinars, and limited financial support to attend conferences, workshops, and more + Educational release time and tuition assistance (https://livingwell.tamu.edu/employee-tuition-assistance)  for completing a degree while a Texas A&M employee + Living Well , (https://livingwell.tamu.edu/) a program at Texas A&M that has been built by employees, for employees Instructions to Applicants: Applications received by Texas A&M University must either have all job application data entered, or a resume attached. Failure to provide all job application data or a complete resume could result in an invalid submission and a rejected application. We encourage all applicants to upload a resume or use a LinkedIn profile to pre-populate the online application. All positions are security-sensitive. Applicants are subject to a criminal history investigation, and employment is contingent upon the institution’s verification of credentials and/or other information required by the institution’s procedures, including the completion of the criminal history check. Equal Opportunity/Affirmative Action/Veterans/Disability Employer.