As an Onsite Support Technician, you will provide first-level technical assistance and support to internal employees and/or outsourcing customers directly at their physical locations. You will assist in diagnosing and resolving hardware and software issues, ensuring minimal downtime and optimal productivity. Your role will involve gathering relevant information from users to address problems of limited scope or escalate to higher-level support teams when necessary, according to established procedures. You will follow standard practices and procedures in troubleshooting and resolving issues, ensuring a high standard of service delivery.

Career Level - IC0