Company / Location Information

A.O. Smith is a global leader applying innovative technologies and energy-efficient solutions to products manufactured and marketed worldwide. The company is one of the world’s leading manufacturers of residential and commercial water heating equipment and boilers, as well as a manufacturer of water treatment products for residential and light commercial applications. A. O. Smith is headquartered in Milwaukee, Wisconsin, with approximately 12,000 employees at operations in the United States, Canada, China, India, Mexico, the Netherlands, and the United Kingdom.

Primary Function

As the Internal Communications Manager, you will develop and drive internal communications strategy and manage day-to-day communications to internal audiences around the globe, while ensuring the goals of internal communications are aligned with A. O. Smith’s key business objectives.

Responsibilities Develop and execute strategic communications plans for a variety of internal clients that align with the company’s values and product positioning Work cross-functionally in partnership with senior leadership, business unit leaders, External Communications Manager, Human Resources, Operations, IT team to execute and align communication initiatives from concept to delivery to ensure consistency in message Create engaging content for the internal and external communications channels (intranet, corporate website, email, in-person events, virtual events etc.), create comprehensive content calendar for intranet, and regularly evaluate the efficiency of the channels used, making continuous improvements Proven ability to manage a diverse group of suppliers including free-lancers, designers, translation services and video photo production crews to deliver on-time, on-budget performance producing high quality materials Support Talent Management team with recognition events including speaker messaging, video direction, materials, as well as award programs Other responsibilities may be assigned as necessary Qualifications Bachelor’s degree in Journalism, Communications, Public Relations or other related field A minimum of 5-7 years communications experience. Experience in the manufacturing sector is a plus Experience utilizing, managing and optimizing a suite of applications including website content management systems (SharePoint and Salesforce Commerce Cloud), form creation, survey tools and mass email

 

Additional Qualifications:

Able to manage a large number of projects and prioritize demands Possess excellent written and verbal communications skills and expertise in AP style Relevant experience in an internal communications role, ideally in-house, working with multi-lingual colleagues in multiple locations, and across time zones Proficient with Microsoft 365, including SharePoint and PowerPoint, Adobe Creative Suite including Express, Illustrator, Rush or similar Able to work effectively with all levels of the organization from shop floor to executive and across all business units Must be self-motivated, results-oriented and possess strong organizational skills Some travel may be required

 

We Offer

Competitive compensation package and comprehensive benefits plans which include medical and dental insurance, company-sponsored life insurance, retirement security savings plan, short- and long-term disability programs and tuition assistance.

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ADA Statement & EEO Statement

In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

 

 

We consider all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status. We also provide reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.