We help the world run better

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

 

Enterprise Cloud Services (ECS) runs the SAP Cloud powered by HANA and is responsible for services and support for operations of customer business systems and applications embedded in an international delivery approach.

Beside day-to-day administration we are part of strategic projects for new technologies as reference for SAP customers.

The ECS Delivery Team is currently located in Germany, India Mexico and Hungary and is now expanding its operations and support team to Romania. 

ECS Delivery has 24/7 responsibility for incident Priority 1 and Priority 2 handling, escalations, problem management and continuous improvement. It is also the interface to SAP Active Global Support and to Customer Operation Control Centers. Service and Demand Management for Tools & Processes used inside ECS organization. Interface to various SAP development units, mainly Cloud Lifecycle Management tools

For our ECS Delivery location in Bucharest we are looking to build a new team of SAP Technology Consultants to support the SAP Cloud powered by HANA for customers across EMEA.

 

SUMMARY AND ROLE INFORMATION

 

As an SAP Technology Support Engineer, you will:

Work in shifts which may include weekends or public holidays as required by the project

Deliver 1st and 2nd level support consulting services

Be in direct contact with the customer via phone, email or ticketing system

Be responsible for Service and support of SAP Cloud powered by HANA Customer Landscapes

Operate SAP technology-based system landscapes to achieve ambitious SLA requirements

Work in alignment with the company procedures to ensure an efficient and quality service

Be responsible for proper documentation, definition of technical operational concepts and guidelines for the implemented SAP landscapes

Create and implement change request documentation

 

EXPERIENCE / ROLE REQUIREMENTS

 

Bachelor (last year) or master’s degree Student in Computer or Electronics & Communication Engineering / Computer science / Information Technology systems/ Computer applications / IT Business Systems

Good learning capabilities to be able to complete the SAP BASIS Certification

Knowledge of enterprise-level applications and understanding of Global Delivery model

 

Technical Skills (advantage)

 

Previous relevant experience in Support Engineer, Database Administrator or BASIS consultant role

SAP BASIS – Strong Knowledge and Hands on experience of Technical Planning, Installations, Upgrades, Maintenance etc.,

Technically fluent in Databases (Oracle/DB2/SQL Server/MaxDB/Sybase/HANA) administration, Operating Systems (Unix/Windows/Linux), hardware technologies (IBM, HP, Intel)

Experience in Performance tuning, technical reviews and Audits

Knowledge of High Availability/Disaster Recovery Strategy

Knowledge of SAP Technologies, e.g. SAP Netweaver or HANA based systems, Solution Manager; BusinessObjects, BusinessObjects Data Services.

 

Personal Skills

 

Experience in communication with customers and managing expectations

Strong customer focus and service minded

Strong communication and networking skills

Good analytical and solution-oriented thinking

Good team player and ability to work effectively in international and virtual teams

Continually develop SAP solution core skills and business knowledge based on accumulated experience.

Able to provide knowledge transfer from certain technology areas

Proactive in learning and highly self-motivated

Proficiency in written and spoken English

 

Note: Applicants might be asked to pass assessment as a mandatory part of the preliminary recruitment stage.

This is a SAP global, strategic, paid internship placement that provides students with opportunities to find purpose in their careers.

 

 

​Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID: 412112  | Work Area: Information Technology  | Expected Travel: 0 - 10%  | Career Status: Student  | Employment Type: Limited Full Time   | Additional Locations: #LI-Hybrid.