Company Overview

With 80,000 customers across 150 countries, UKG is the largest U.S.-based private software company in the world. And we’re only getting started. Ready to bring your bold ideas and collaborative mindset to an organization that still has so much more to build and achieve? Read on. 

At UKG, you get more than just a job. You get to work with purpose. Our team of U Krewers are on a mission to inspire every organization to become a great place to work through our award-winning HR technology built for all.

Here, we know that you’re more than your work. That’s why our benefits help you thrive personally and professionally, from wellness programs and tuition reimbursement to U Choose — a customizable expense reimbursement program that can be used for more than 200+ needs that best suit you and your family, from student loan repayment, to childcare, to pet insurance. Our inclusive culture, active and engaged employee resource groups, and caring leaders value every voice and support you in doing the best work of your career. If you’re passionate about our purpose — people —then we can’t wait to support whatever gives you purpose. We’re united by purpose, inspired by you.  

About the Role

We are seeking a motivated and versatile professional to join our Support team. This role encompasses a blend of responsibilities across all Support verticals ensuring seamless operations and adherence to best practices

Responsibilities

Technical Support: Provide first-level support for hardware, software, and peripherals via phone, email, and chat.

System Maintenance: Assist with installing, configuring, and maintaining IT systems, including desktops, laptops, and mobile devices.

User Management: Manage user accounts, permissions, and access rights according to company policies.

Documentation: Record solutions and support requests in the ticketing system for accurate tracking.

Network Maintenance: Support routine tasks like monitoring performance, managing switches/routers, and troubleshooting connectivity issues.

Network Documentation: Help maintain network diagrams, inventory, and documentation.

Security Monitoring: Monitor and report suspicious activities or vulnerabilities in IT systems.

Policy Implementation: Support the implementation of security policies and procedures, such as patch management and endpoint protection.

Compliance: Assist with audits and compliance checks to ensure cybersecurity best practices.

Project Participation: Contribute to cross-functional projects and IT operational improvements.

Task Automation: Identify and automate repetitive tasks to improve efficiency.

Knowledge Sharing: Engage in knowledge-sharing initiatives and maintain a collaborative work environment.

Requirements

Bachelor’s degree in computer science, Information Technology, or a related field. Basic understanding of IT support, networking, and security principles. Strong problem-solving skills and attention to detail. Excellent communication and interpersonal skills. Ability to work independently and as part of a team. Eagerness to learn and adapt to new technologies.

Preferred Qualifications

Knowledge of ITIL framework or service management principles. Familiarity with tools like ServiceNow, Active Directory, and endpoint management systems. Exposure to networking protocols (TCP/IP, DNS, DHCP) and security basics. Hands-on experience (academic or internship) with IT support tools and practices.

Where we’re going

UKG is on the cusp of something truly special. Worldwide, we already hold the #1 market share position for workforce management and the #2 position for human capital management. Tens of millions of frontline workers start and end their days with our software, with billions of shifts managed annually through UKG solutions today. Yet it’s our AI-powered product portfolio designed to support customers of all sizes UKG is on the cusp of something truly special. Worldwide, we already hold the #1 market share position for workforce management and the #2 position for human capital management. Tens of millions of frontline workers start and end their days with our software, with billions of shifts managed annually through UKG, industries, and geographies that will propel us into an even brighter tomorrow! 

UKG is proud to be an equal opportunity employer and is committed to promoting diversity and inclusion in the workplace, including the recruitment process.     

Disability Accommodation 

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com