Job Summary: JOB DESCRIPTION – Software Engineer Intern Location: New York, New York Division: Ticketmaster Line Manager: Manager, Engineering THE TEAM At Ticketmaster, we are the team that is responsible for our discovery experience by maximizing revenue for both Ticketmaster and its clients, providing high volume, low latency systems and feature-rich, highly reliable fan facing experience. Being part of this team, the successful candidate will be an integral member of the system that supports millions of fans and clients every day. A career at Ticketmaster will challenge and engage you. The pace here is fast, the atmosphere is fun and a passion for live events is a common thread that ties us together. As a global and growing business, we can truly offer a world of opportunities to expand your skills and develop your career. Visit any of our offices and you'll find a diverse mix of passionate employees, helping fans around the globe connect with the artists, teams, and events they love. It truly is a unique and rewarding environment. THE JOB We are looking for a Software Engineer Intern who is independent, fast-learning, self-starter, good communication, desire to learn, and interested in code quality. The role will be responsible for translating business objectives into technical solutions and there by building, delivering and maintaining the products. The role will be challenged to envision the technical aspects and solutions for the future landscape of globalizing the products. This role is a great opportunity to grow your technical skills and deliver highly impactful products that help millions of fans to experience live events. WHAT YOU WILL BE DOING + Connect with a series of stakeholders to gather as much information as possible regarding the problem at hand and work together with other engineers to solve it based on the architectures and best practices. + Meaningful participation in application and service layer architecture design + Objectively explore multiple approaches and recommend the best technical direction and sizing including logic and reasoning. + Focus on building software, keeping in mind the main principles of performance, flexibility, and platform scalability. + Focus on accessibility to ensure the site is inclusive of all our fans. + Ensure code is reliable, maintainable, and fully tested. + Maintain and adopt code standards, patterns and best practices through pairing and code reviews. + Refactor code when needed. + Debug and triage production application issues, often not your own. + Monitor logs and identify issues. + Ability to organize, prioritize, and multitask. WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS) + Experience in backend development, building microservices and RESTful APIs, using Java, ElasticSearch / OpenSearch, K8S / Docker / AWS / CICD + Experience with testing frameworks like Jest, Cucumber and Junit + Experience in cloud services (e.g. AWS) + Experience with VCL (Fastly), Terraform and/or Kubernetes is a plus + Frontend development experience, including experience in implementing and maintaining software using CSS/SCSS, Javascript, React.js, Node.js and Redux + Understand the importance of accessibility, ensure it is considered from the start of the development process and be able to use tools to audit and fix accessibility issues + Experience in Agile development methodologies + Strong in troubleshooting, debugging, fixing issues, and finding possibilities to automate routine tasks. YOU (BEHAVIOURAL SKILLS) + Can work autonomously and proactively, with minimal supervision + Focus on results and desired outcomes and how best to achieve them + Can consider multiple approaches and recommends the best technical direction including logic and reasoning + Can solve complex technical issues through debugging, research, and investigation + Promote cooperation and commitment within a team to achieve goals and deliverables + Maintain and fosters relationships within, across, and external to organizational boundaries + Passionate about technology, software development and transformation + Desire to continually improve your own skills, and ability to transfer that to the skills of others LIFE AT TICKETMASTER We are proud to be a part of Live Nation Entertainment, the world’s largest live entertainment company. Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world’s largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision. We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you’re passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you. Our work is guided by our values: Reliability - We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen. Teamwork - We believe individual achievement pales in comparison to the level of success that can be achieved by a team Integrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent Belonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive EQUAL EMPLOYMENT OPPORTUNITY We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It’s talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities. Ticketmaster strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation. We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas. We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Ticketmaster will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Ticketmaster also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process. Ticketmaster will also provide reasonable religious accommodations on a case-by-case basis. HIRING PRACTICESThe preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Ticketmaster recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Ticketmaster may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms. ---------- The expected compensation for this position is: $20.00 USD - $25.00 USD Hourly ** Pay is based on a number of factors including market location, qualifications, skills, and experience.