**Job Summary:** Under direct supervision, performs a limited variety of clerical duties for functional groups involving compiling and arranging data, making standard computations, processing and coding documents, maintaining records and files, and booking customer deliveries **Job Description:** **Key Responsibilities:** • Accurately schedule and reschedule all loads awarded by the customer using proper reason codes to ensure timely delivery and maximize customer satisfaction • Track trailer pools to see if customer has available empties to determine scheduling • Provide documentation to validate customer disputes • Monitor customer’s freight for potential resets and reschedules to avoid penalties from customer and to provide the best possible service • Resolve appointment requests for key customers with delivery dates within locked out areas • Build, maintain, and nurture relationships with new customers, existing customers, and other business segments • Communicate with customers to verify their product order and schedule an appointment for delivery, and establish customer requirements and maximize customer satisfaction **Qualifications:** **Minimum Qualification:** + High School Diploma/GED with 1-2 year of working experience. **Preferred Qualification:** + Bachelor's Degree with 1-2 year of working experience + Ability to multitask + Ability to communicate effectively over the phone all medium + Ability to embrace change + Proficient time-management skills + Ability to handle a stressful work-environment. This position is not eligible for employment-based sponsorship. **Education:** High School (Required), GED (Required), Bachelors: Business Communications, Bachelors: Business Administration/Management **Work Experience:** Intermodal, Customer Service/Account Manager, Transportation/Logistics **Job Opening ID:** 00553533 Intermodal Appointment Representative (Open) J.B. Hunt Transport, Inc. affirms its belief in equal employment opportunity for all employees and applicants for employment in all terms and conditions of employment. J.B. Hunt is committed to both the spirit and the letter of affirmative action law and continues its good-faith efforts to comply with all applicable government laws and regulations. The company is committed to basing employment decisions on the principles of equal employment opportunity. J.B. Hunt will recruit, hire, compensate, offer benefits to, upgrade, train, layoff, terminate, and/or promote individuals without discrimination in regards to race, color, religion, sex, national origin, age, sexual orientation, gender identity, status as a qualified individual with a disability, status as a protected veteran, or other bases by applicable law. J.B. Hunt Transport, Inc. offers reasonable accommodation in the employment process for individuals with disabilities. If you need assistance in the application process due to a disability, you may request accommodation at any time by calling 1-800-777-4968.