*Job Title: *Order management Coordinator/Administrator *Department Name: *Order Management (OM)* * *Reports to (title): * OM EMEA Supervisor* * *Location: *Hemel Hempstead - UK** *JOB SUMMARY:* Reporting to OM Supervisor for all Business Units. This role is to be pro-active in all areas that fall under the Global Customer Service umbrella, also support of the all-team members in other aspects of the OM Role *PRIMARY JOB FUNCTIONS**:* · Fast paced order Entry in ERP system (Oracle) · Reviewing the customer’s orders when in hand (obtain approvals for discounts, non-standard payment terms) · Support and process of all sales orders relevant to the OM Department to include Material, consumables and Printers orders, and credits associated with faulty goods · Follow through orders to ensure timely dispatch, resolving any delivery queries that may arise * Managing shipments and deliveries and responding in a timely fashion to all requests * Ensuring all orders are processed and completed and followed through in line with SOX procedures * Any ad hoc administration tasks which are required from time to time * Monitor OM email inbox and action and respond accordingly * Work closely with several teams (Account receivable – Logistics) *Knowledge, Skills & Abilities* * Practical understanding of the use of purchase orders, credit/debit memos, and invoices * Building strong relationships with customers through the processing of their orders * Maintaining excellent procedures and documenting in detail * Customer focused and enthusiastic at all times * Experience of working in a multi-national environment * Ability to multi-task in fast paced environment, and work with minimal supervision * Self-motivated with the ability to work at all levels within the organisation * Excellent communication skills * Ability to work under pressure *Desirable * · Administrative background * Excel skills required * Oracle, Salesforce experience * Knowledge of Export: Procedures Documentations, (understanding Incoterms, Letter of credit) would be a plus. */ /* *JOB QUALIFICATIONS:* *Education and Formal Training* · ERP system order entry experience with Oracle, Salesforce desirable · Strong customer support administration background with experience of a recognized service management system **Title:** *Inter Sales Order Process* **Location:** *GB-GB-Hemel Hempstead* **Requisition ID:** *25000018*