Rising Ground provides caring support and proven paths to positive change, helping children, adults, and families rise above adversity, and each year, Rising Ground is a positive force in the lives of more than 25,000 individuals. We do this through 138 programs in 101 locations throughout New York City and Westchester. Our strong belief and commitment to diversity shows not just through our work with supported persons but is integral to the building of a strong staff that reflects the communities we serve.
The Intake Coordinator is primarily responsible for accepting and processing referrals for the Juvenile Justice for Youth and Family Department (JYF programs: NSP, NSD, LSP) and up to two additional departments as needed. The position is on-call and provides screenings for intakes to decide eligibility as well as if the referral can be accepted. As a member of the organizations centralize referral hub, the coordinator will also be responsible for providing resources to both internal and external referral sources.
Responsibilities Receive, process, and distribute new intake referrals to appropriate JYF programs. (NSP, NSD, LSP)Responsible for collecting data and following up with intake referral sources.Develop strong relationships and partnerships with external referral sources.Maintain records of intake referral inquiries and admissions.Responsible for processing new intake admissions to the appropriate programs.Responsible for entering new intake referrals through knowledge management systems (CONNECTIONS, MYEVOLV and LEWIS)Responsible for assisting A/R team with managing on-call intake hotline and incoming resource referrals, includes non-business hours.Cross train in all intake departments to assist and support team as needed.Maintain formal tracking system to measure agency service referrals performance as it relates to marketing and relationships with referral resources.
Enters referral and agency intakes information in knowledge management systems (MyEvolv, CONNECTIONS, LEWIS, etc.)
Participate in community partnership meetings and workshops.
Assist in events to represent the Access and Referral department.
Qualifications BA preferred.High School Diploma/ GED required with a minimum of 1 - 2 years experience in access and referral intake.Strong affinity for customer service.Excellent communication skills both verbal and written.Knowledgeable in Knowledge management systems.Prior experience with admissions or Public Relations.Spanish speaking preferred.
Work Environment:
This role requires three in-office days and two remote day per week, with flexibility for after-hours, weekend, and holiday support as needed. The position involves collaboration with multiple teams, fieldwork, and travel to different facilities to assess while maintaining a safe and proper environment for the children.
Position Type/Expected Hours of Work:
This is a full-time position with annual salary $52,000.00. The position operates Monday through Friday in our Harlem New York office at 1751Park Avenue NY, NY. Work hours options are 9:00 am - 5:00 pm.
EQUAL EMPLOYMENT OPPORTUNITY STATEMENT
It is the policy of Rising Ground that the Agency wholly complies with equal treatment of all employees and applicants for employment without unlawful discrimination as to an individual’s perceived or actual race, creed, color, national origin, alienate, citizenship status, gender, gender identity, age, disability, marital status, partnership status, sexual orientation, ethnicity, religion, or veteran status in all employment decisions, including but not limited to recruitment, hiring, compensation, training and apprenticeship, promotion, upgrading, demotion, downgrading, transfer, layoff and termination and all other terms and conditions of employment.