Position Summary:

The Intake Coordinator completes the initial contact interview with pregnant women and parents of infants who were screened for or referred to Healthy Start and/or the Coordinated Intake and Referral (CI&R) unit. Through the initial contact, the Intake Coordinator will determine program eligibility and the need for further services based on the interview and comprehensive assessment. The Intake Coordinator will process Healthy Start pre- and post-natal risk screens and community referrals received from the local health department, and women with SOBRA Medicaid in Miami Dade County. All the work will be performed telephonically. The Intake Coordinator must observe HIPAA guidelines and maintain the confidentiality of information

Essential Job Functions:

Initiate and complete initial client contact, within the specified program timeframes and guidelines, based on information provided on the prenatal screen, infant screen, or referral. Ensures that all clients records are accurate, current and updated on a regular basis. Determine and designate a Program Eligibility based on the information provided by the client during the initial contact interview and take appropriate actions (e.g., either refer the case to a home visitation programs, wraparound services, or other appropriate program based on client intake) based on these findings. Provide referral information to educate and improve clients knowledge and understanding of available community resources, as well as link clients to services that support the well-being of women during pregnancy and/or during childs infancy (e.g., WIC, food banks, housing, mental health service, etc.). The referrals or information provided should be based on the risks identified through the prenatal or infant screen and/or the initial contact interview. Intake coordinator may facilitate the referral process, to ensure client is connected. Ensure referrals, as well as closures, have been appropriately linked and documented within the database system and agency data function. Ensure required efforts are made when attempting to reach clients, as stated in the programs guidelines. Follow appropriate telephone etiquette when answering incoming calls, when leaving messages (e.g., identify yourself and program, speak clearly when leaving messages, etc.) and or taking messages accurately by verifying callers information. Develop and maintain a comprehensive understanding of maternal/child health issues that are deemed risk factors during pregnancy and early childhood. Generate necessary correspondence in compliance with program guidelines of expected communications with clients and providers. Responsible for maintaining established quantity and quality standards. Professional work documentation and time management skills Develop and maintain good working knowledge of the Well Family System and State of Florida Healthy Start Standards and Guidelines. Ensure referrals, as well as closures, have been appropriately linked and documented within the database system and agency data function. Prepare and submit appropriate administrative reports, accurately and on a timely basis (e.g., caseload reports, timesheets, etc.).