About us

Cigna Corporation is a global health service company. We provide healthcare products and services, group disability, life and accident insurance and international insurance – directly to individuals and through employers and intermediaries.Cigna’s mission is to help our customers improve their health, well-being and sense of security.

Your job

As an Intake Care Representative, you will be a member of the Clinical team and work closely together with the Pre-Authorization team helping our clients with the processing of the Guarantee of Payments towards the hospitals.

Main Responsibilities

You are responsible for the timely sending of all Guarantees of Payments together with your colleagues. The Guarantee of Payment is a confirmation towards the hospital regarding length of admission, treatment and insured amount. To be able to provide this confirmation, you will:

Analyze requests for hospitalization and evaluate treatments, the amount and the length of stay depending on the policy.Frequent contacts with medical providers and individual insured, mainly by phone, to obtain all necessary information.Review and monitor the case and make sure to cascade the files to the teams of Case Coordination and Case Managers, depending on specific triggers.Be the point of contact for hospitals regarding all their questions related to the Guarantee of Payment.Save all necessary information regarding the hospitalizations in an internal database. All our clients and medical providers are internationally located. Therefore, you perform these tasks in English and French or German.

Your profile

Experience

1 year of experience in a customer service or claims environment.Advanced level of English and Spanish. Additional languages are a plus (German, Portuguese, French or Italian).

Skills

You have an analytical mind.You work in an accurate and independent way.You can work against deadlines.You are stress resistant.You are a team player.

What do we offer?

Contract: PermanentEnvironment: Multicultural working environmentHybrid working: Enjoy working from the comfort of your home 3 days per week and 2 days from our Madrid office.Flexible starting hours: Monday to Friday 10.00 to 17.45.Social Benefits: Private Medical and Dental Insurance, Life Assurance, Educational Development Program, Foreign Language Scholarship, flexible compensation...

About Cigna Healthcare

Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: SeeYourselfEMEA@cigna.com for support. Do not email SeeYourselfEMEA@cigna.com for an update on your application or to provide your resume as you will not receive a response.