Mercer is seeking candidates for the position of Insurance Claims Team Leader.

We are currently seeking a talented individual to join our Wealth Consumer team at Mercer. This role will be based in Adelaide. This is a hybrid role that has a requirement of working at least three days a week in the office.

This role will suit an Experienced Team Leader with a background in managing Insurance Claims teams or within financial services administrations teams.  The successful candidate will be managing a sizeable team of Claims Case Managers ensuring Mercer delivers service in accordance with Mercer best practice and within agreed service levels.

We will count on you to:

Manage a team of Claims Case Managers, passionate about obtaining the best outcome for their claim’s portfolio, walking customer through the claims end to end journey. You will be overseeing daily operations, providing performance coaching, and fostering a positive and resilient team environment.

Deliver exceptional service in line with Mercer best practices, ensuring service levels are met and maintaining effective communication with internal stakeholders and Clients.

Drive continuous improvement initiatives, identifying opportunities for process enhancements, champion changes driven by projects and ultimately ensure successful implementation within the team.

What you need to have:

Bachelor’s Degree in a business or technical discipline.

5+ years of supervisory or management experience.

3+ years of insurance experience, preferably in group life insurance or superannuation.

What makes you stand out:

Experience in superannuation administration is highly regarded but not essential.

Strong ability to motivate and manage a team effectively.

Excellent written and verbal communication, presentation, and facilitation skills

Why Join Our Team?

We help you be your best through professional development opportunities, interesting work and supportive leaders.

We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.

Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Mercer, a business of Marsh McLennan (NYSE: MMC), is a global leader in helping clients realize their investment objectives, shape the future of work and enhance health and retirement outcomes for their people. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit mercer.com, or follow on LinkedIn and X.

Marsh McLennan is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.