Department Overview - Corporate and Investment Banking (CIB) Securities Shared Services Operations is a cross-functional group of teams that provide support for CIB-Markets and the broader Wells Fargo organization. Shared Services are the owners and stewards of both client and reference data with a focus on operational excellence and superior client service. The Shared Services Client Data & Onboarding team is focused on data and documentation gathering that is necessary to onboard new clients, maintain client accounts and support the client throughout the lifecycle of the relationship. The team interacts with all departments within Capital Market Sales as well as Compliance, Settlement Operations, AML/KYC, Middle Office and Credit.

Process Overview- The Client Onboarding process covers the end-to-end document collection and validation, client data strategy, data connectivity, configuration, data integrity and reporting. We act as stewards over the onboarding process playing a critical role throughout the lifecycle of the onboarding of the clients.  In addition, the team provides strategic direction across the onboarding space that focuses on enhancing existing processes while mitigating risk and leveraging vendor solutions, where applicable.
Our teams work closely across the firm to develop and deliver new products and services, while mitigating operational risk and enhancing the client experience. We drive process and technology change to scale and automate our businesses. To summarize, for every new product launched and every trade executed, it is Operations that develops and manages the processes and controls that enable business flow.

About this role:

Wells Fargo is seeking an Institutional Investment Operations Associate who will be part of the Onboarding Client Facilitation team, which is responsible for a wide variety of activities that supports collecting, analyzing and maintaining client data as part of the Client On-Boarding process. 

In this role, you will:

Provide support for business lines such as FX, Rates, Equities, Fixed Income, Futures and Prime Services supporting the various stages of the onboarding process.Expected to complete various data capture and processing tasks to onboard clients through the various internal systems used to support client setup and trading activity.  By ensuring accuracy and timeliness of data, we facilitate the business in achieving knowledge of products, markets and market related setups.Also drive initiatives and provide solutions that will have an impact on client experience and risk mitigation.Co-ordinate with the front office directly. The role will be the central point of contact across operational and front office teams to complete and report on various stages of the onboarding process. The Facilitator will gather evidence of customer profile via documentary or non-documentary means utilizing both in-house and external sources.Initiate the Client Onboarding process by entering data into the client onboarding system and share documents with internal teams such as the Documentation, AML and Credit teams. The facilitator will track progress and provide status of onboarding request to the request initiator.

Required Qualifications:

6+ months of Institutional Investment Operations experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

Previous experience in a similar on-boarding team or any one or more Client Onboarding process i.e., KYC / CDD > Credits > Legal > Regulatory Due Diligence > Documentation > Account opening / MaintenanceStrong Knowledge of the banking regulatory reporting rules and regulations including FINRA, Qualified Financial Contracts and Dodd Frank regulationsUnderstanding of client onboarding documentation, including working knowledge of requirements driving KYC/CDD/EDD, AML, Tax, regulatory & ISDA documentationAbility to independently research and analyze regulatory reporting requirements and other financial documentsExtensive knowledge and understanding of loan, securities and derivative productsAdvanced knowledge of trade processing life cycleAdvanced knowledge of the Microsoft applications including Excel, Access Database and TableauExcellent teamwork skillsFamiliar with market utility vendors such as Markit and OMGEO to collect and analyze client onboarding documents and requirementsStrong Analytic ability, with high attention to detail, accuracy and strong problem-solving skillsAbility to communicate (written/verbal) effectively at all organizational levelsExcellent Interpersonal skills – ability to build relationshipsAbility to plan and organize workload within tight deadlines, meeting day-to-day objectives as well as longer term strategic goalsPerform analysis of, and make recommendations on functionality/efficiency of established controls and processes to ensure appropriate risk based operational procedures are in place and are meeting regulatory requirements/expectationBachelor's degree in accounting, Finance, or a business-related field is strongly preferredPrevious experience in Operations and/or Financial Services industryRelevant work experience of in one or a combination of the following: middle office, collateral, documentation, client onboarding, project management, business operations, strategic planning in financial services, regulatory oversight, AML/KYC, US tax regime & compliance and SSI setupExcellent communication skills both written and verbalKnowledge and understanding of Excel, PowerPoint, Word and adaptability to other software productsAbility to research, compile, and perform complex analysis on critical operational dataBe highly collaborative and team-orientedDemonstrate strong analytical and interpersonal skillsAbility to work with impacted areas to understand complex problemsAbility to work in a fast-paced, team-oriented environmentStrong multi-tasking abilities in a high performance, high demand environmentAbility to think strategically, drive consensus and influence decision making

Job Expectations:

Work has a case operator, to submit requests to internal client onboarding teamsUnderstand and implement client's requirement by liaising with internal and external counterparties to ensure seamless transition and onboarding.Coordinate and manage tasks across a multi-disciplined team to ensure all operational information relating to an account event is received and systems are set up prior to account trading activityProviding effective thought leadership in navigating evolving industry trends, client needs, business growth, financial regulatory landscape and helping to develop solutions to build appropriate architectureComplete BAU responsibilities and identify process enhancement opportunitiesRequest management and delegation to downstream partnersSupport our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven cultureWorking cohesively with U.S. Client Facilitation teams to effectively manage and process client data requestsDevelop strong working relationships with Sales, Trading Desks, Collateral, Client Accounts, CDD, and other onboarding teamsEnsure and Adhere to the Regulatory Reporting standards, policies and proceduresBecome a risk manager by ensuring data integrity and challenging where requiredEngage in opportunities to review processes, analyze information, make decisions and recommendations and implement and monitor proceduresIndependently research and analyze regulatory reporting requirements and other financial documentProvide reporting to senior leadership and produce insightful analyses of the business upon request for managementFlexibility to work in night shift - 6:30pm to 3:30am.

Posting End Date: 

21 Feb 2025

*Job posting may come down early due to volume of applicants.

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At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

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