Position Function

The Service Supervisor directs and coordinates field installations, customer service and fleet issues.  This position will partner with General Manager to insure quality of installation and product and directly supervises employees in the Residential Install/  Service Department. This role is responsible for the overall direction, coordination, and evaluation of these units.  The position carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws.  Responsibilities include interviewing, hiring and training employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.