Job Summary:

WHO ARE YOU?

Do you enjoy dance music? Do you excel at staffing? Then you’re in luck! We are looking for a highly motivated self-starter who embodies both a passion for dance culture and a love for guest experience. Is this you? Read on…

WHO ARE WE?

Insomniac produces some of the most innovative, immersive music festivals and events in the world. Enhanced by state-of-the-art lighting, pyrotechnics and sound design, large-scale art installations, theatrical performers and next generation special effects, our events captivate the senses and inspire a unique level of fan interaction. The quality of the Headliner experience is our top priority.

Insomniac produces 10,000 concerts, club nights and festivals for seven million attendees annually across the globe. Since its inception, Insomniac's events have taken place in 13 countries across five continents. The company's premiere annual event, Electric Daisy Carnival Las Vegas, is the world’s largest dance music festival and attracts more than 525,000 fans over three days. The company was founded by Pasquale Rotella and has been based in Los Angeles since it was formed in 1993.

THE ROLE

Insomniac is looking for a Staffing Specialist on our Guest Experience team. This position is responsible for a variety of staffing roles as it pertains to the Ground Control & Headliner Experience department. The primary focus of this position is to consistently ensure fully developed rosters of employees, using set deployments as a reference. This is a hybrid position.

RESPONSIBILITIES

Build line staff rosters for each event based on deployment information provided by the department head

Review staff performance history and position preferences to align staff placements with areas of best fit

Send offer letter emails outlining position information and call times

Consistently audit acceptance/decline rate for each show and send additional offers as needed to maintain full deployments

Partner closely with the Insomniac HR Department to ensure timely completion of various checks and balances as it pertains to staffing

Ensure all department personnel are cleared to work by HR before sending offers

Coordinate new department hires with HR to begin the new hire paperwork process

Cross-reference offer letter submissions and drops with HR clearance documents

Collect performance data, conduct performance reviews and deliver feedback to seasonal staff as needed

Monitor the Ground Control & Headliner Experience email account for staffing related communications and ensure all inquiries are responded to within 24 hours

Maintain organization in the department staffing database by cross-referencing records, consolidating interest form submissions, updating employee data, and more

Participate in virtual and in-person recruiting events to attract and engage potential candidates and community partners

Review incoming new staff applications and resumes, cross-reference with existing records, and place applicants into respective decision pools

Organize and recruit a team of interviewers and all necessary tracking documents for department hiring periods that require multiple interviewers operating concurrently

Post and engage on Ground Control social media accounts to raise brand awareness

Develop branding strategies to promote an online presence

Create posting calendars to maintain deadlines and consistency in posting/outreach

Address complex staffing situations on site at festivals to create suitable and effective solutions

Compile detailed after-action reports after every show to promote growth for the Ground Control & Headliner Experience department

Train and provide support in onboarding team members, clients, vendors and partners when needed

All other projects and initiatives as identified

QUALIFICATIONS

4+ years of relevant work experience

Ability to balance multiple competing deadlines and tasks in a controlled and effective manner

Previous experience managing projects and groups of people is essential

Must be able to professionally engage anyone in a courteous manner and de-escalate unpleasant situations with Headliners and team members

A reasonable level of physical fitness is required for this position:

Must be able to stand for four hours at a time and walk long distances

Must be able to lift 20 pounds

WORK ENVIRONMENT

Must be willing to travel to work during holidays, evening and weekend hours, as required, to meet deadlines

Must be able to tolerate loud noise levels and drastic temperature climates while working on site at various event location

Must be able to work in open concept office space

Applicants for employment in the U.S. must possess work authorization, which does not require sponsorship by Insomniac for a visa.

EQUAL EMPLOYMENT OPPORTUNITY
Insomniac strongly supports equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other characteristic protected by state or federal law.

HIRING PRACTICES

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Insomniac recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Insomniac may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, Internet recruiting, job fairs, college recruiting and search firms.

Hiring Salary Range: $69,120.00-80,000.00 USD

Please note that the compensation information provided is a good faith estimate for this position only and is provided pursuant to the California Salary Transparency in Job Advertisements Law. It is estimated based on what a successful California applicant might be paid. It assumes that the successful candidate will be in California or perform the position from California. Similar positions located outside of California will not necessarily receive the same compensation. Insomniac takes into consideration a candidate’s education, training, and experience, as well as the position’s work location, expected quality and quantity of work, required travel (if any), external market and internal value, including seniority and merit systems, and internal pay alignment when determining the salary level for potential new employees. In compliance with the California Law, a potential new employee’s salary history will not be used in compensation decisions.