Inside Sales Representative – Renewal Specialist

Location: Frankfurt or Munich

We are seeking motivated, flexible and focused individuals to join our Inside Sales Team. Achieving our future goals and remaining a leader in our field requires exceptional individuals who can share and understand our passion for success. You will work with and support our Account Managers with the focus on driving the renewal business through maintaining a relationship with existing customers and ensuring that they renew their contract for services.

 

Responsibilities:

Planning, executing, tracking and analyzing our renewal business Establishing a framework and process to track, manage and maximize renewal contracts Cooperating with the sales team and assist in selling renewals and promoting up-sell opportunities Contacting and follow-up with customers and partners to ensure a timely renewal process – always aligned with Account Manager Periodically reporting on progress of current contract renewals Preparing renewal quotes for current contracts Managing customer requests Preparing forecasts of contract renewal bookings Demonstrating key functionality to promote up-sells at existing accounts

Required Skills:

Experience with supporting a Sales Team ideally within the IT Industry – security and or networking sector Goal orientated and self-confident with the ability to work in a fast-paced environment Excellent customer service and communication skills (in German / English) High degree of proficiency with MS Office applications (especially Excel and PowerPoint) Confidence and excellent negotiation skills Ability to analyze numbers effectively Excellent attention to detail and a commitment to both accuracy and quality Demonstrated ability to work independently as well as in a team environment Proactive and energetic Ability to handle multiple projects at the same time Solid Salesforce experience
 

Fortinet is an equal opportunity employer. We value diversity in our company, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other applicable legally protected characteristics in the location in which the candidate is applying.