Job Summary

As an Inside Sales Representative (ISR) for Animal Health International, you are responsible for generating and increasing sales through inbound and outbound sales calls, while handling inbound customer calls with professionalism, skill and expediency.

Generate Sales

Make regular outbound calls to assigned customers/territories.

Generate new and repeat sales by providing product and technical information to customers in a timely manner.

Identify customer requirements and expectations in order to recommend specific products and/or solutions.

Use appropriate selling tactics such as up-selling and cross-selling when needed.

Educate customers about product features and benefits to grow sales and improve customer satisfaction.

Generate referrals from current customers and manufacturers’ representatives.

Maintain a current knowledge of consumer preferences, company products, programs, market conditions, and competition.

The Inside Sales Representative may perform other duties as assigned.

Customer Relations

Develop strong working relationships across the business/functions, as well as with customers and manufacturing partners.

Provide impeccable customer service and sales support; respond to customer queries, answer questions and solve problems in a timely fashion.

Administrative

Ensure accuracy of customer transactions in order entry system such as orders, quotes, returns, etc

Maintain accurate customer and territory records, document all customer interactions and potential sales opportunities.

Gain understanding of and adhere to Accounts Receivables policies and practices.

Run sales reports for all sales activity.

Monitor scheduled shipment dates to ensure timely delivery.

Verify price and terms in accordance with standard procedures and customer profitability profiles.

Multitask and work within multiple computer systems and communication platforms simultaneously.

Required Job Qualifications

Associate’s Degree, or equivalent work experience

Exceptional customer service and organization skills

Accuracy and strong attention to detail.

Effective verbal, written, and interpersonal communication skills.

General computer proficiency including knowledge of MS Office

Preferred Qualifications

Bachelor’s Degree in Business, Animal Science or equivalent combination of education and experience

An agricultural or veterinary background helpful.

Inside sales experience; previous success exceeding sales goals is a plus.

Proficiency in SAP

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