Reaching out to existing or potential customers by analyzing their business needs and convince them by choosing Aramex as a business partner to increase opportunities and close the deal with maintaining strategic customer relations.
Job Description* Identify business development opportunities from customers
* Making Market Research to identify the market share and opportunities
* Monitor customers’ receivables and drive them to pay as per Aramex standards
* Meet CRM KPIs (daily calls target & distribution, opportunities, etc…)
* Ensure the integrity and accuracy of data updated in the CRM system
* Ensure customer contracts are valid and ensure they are renewed on time
* Regain the highest number of inactive customers and new clients to increase revenue
* Understand and execute pipeline, forecasting, and revenue projections
* Drive the use of e-Tools across all customers
* Ensure privacy and confidentiality of customer data in line with the company data security policies
* Collaborate with the team to achieve its objectives and targets
* Increase cross selling and up-selling opportunities
* Analyze customers performance to increase growth and production
* Prepare / Assist in preparing offers and rates for customers
* Follow up with Accounting Team in terms of pending claims and billing adjustment of customers along with the COD transfers
* Go the “extra mile” to meet sales quota and facilitate future sales
* Create strategic relationship with customers to maintain the business
• Excellent communication skills
• Very Good English speaking and written
• Very good negotiator
• Very Good in analyzing data
• Familiar with Microsoft Application (Excel ,PowerPoint)