**Country:** United States of America **Location:** CAG23: DLS VRF- Atlanta 3300 Riverwood Pkwy , Atlanta, GA, 30339 USA At Carrier we make modern life possible by delivering groundbreaking systems and services that help buildings, homes and the cold chain become more healthy, safe, sustainable, and intelligent. Our global team of dedicated employees continues to set industry standards by pursuing the latest research and developments to improve the lives of our customers. We’re constantly growing, seeking out talented, likeminded people who are committed to our primary duty: to be the world’s first choice in HVAC and refrigeration. If you are a self-starter, agile solution seeker, that thrives in a fast-paced collaborative environment, then the Carrier North American Ductless & VRF Integrated Support Team has a great opportunity for you. We are seeking a Senior Associate, Inside Sales to help drive our business forward. The role will be based in Atlanta and will require roughly 5-10% travel. **Position Summary** The Senior Associate, an Inside Sales team member, will have the opportunity to take part in the essential role of continued evolution, optimization, and modernization of the Ductless & VRF Integrated Support Team’s commitment to enhancing customer and outside sales support. This position will focus predominantly on the VRF sales channel by leading pre-sales HVAC application and product-oriented support for both customers and internal team members. Additionally, this position will also help with CRM platform management, special pricing assistance, planning-sales-inventory coordination, content expertise, and various process improvement/operational agility initiatives. This role will sit in the Atlanta office. This role is a hybrid role with the opportunity to work remote 20% of the time. **General Responsibilities** + Work closely with product managers, applications specialists, and pricing to provide ductless pre-sales channel support (e.g., quotations, application solutions, etc.) to the sales force, distributors, dealers, and/or customers + Actively lead and participate in Salesforce (CRM) KPI reporting, internal communications, case management, delivering insights for Knowledge Management library, etc. + Strong understanding of competitive brands, how they compare with Carrier’s products, and the share per region to assist with channel strategic planning initiatives + Develop and maintain ductless forecast and coordinate with operations and field sales + Maintain spreadsheets keeping track of training and other sales programs as necessary + Helping the team deliver an efficient customer experience in a detailed manner through the implementation of process improvement/operational agility initiatives **Required Qualifications** + Bachelor’s degree in engineering with 6 months of experience with blueprints and technical drawings OR High School Diploma/GED with 4+ years of HVAC industry or HVAC sales experience + Valid Driver’s License **Preferred Qualifications** + Experience working in SFDC (salesforce.com) + Strong desire to learn and grow professionally + Outstanding problem solving, analytical, and conflict/issue resolution skills + Outstanding interpersonal skills ability to collaborate cross-functionally and be a team player + Excellence in process management and organizational agility + Strong professional presence: Influences without authority and ability to effectively communicate + Takes initiative and has a high sense of urgency, able to handle competing priorities with accuracy and efficiently RSRCAR \#LI-Hybrid **Carrier is An Equal** **Opportunity/Affirmative** **Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.** **Job Applicant's Privacy Notice:** Click on this link (https://www.corporate.carrier.com/legal/privacy-notice-job-applicant/) to read the Job Applicant's Privacy Notice