The Inside Account Manager (IAM) position is responsible for supporting APAC territories, a mix of strategic and enterprise commercial account sets in the International Inside Sales Department. The Inside Account Manager is an integral part of the sales process by collaborating with outside sales to provide hardware, software and service support to their assigned customers. The IAM will create pricing quotes for customers’ IT needs, process purchase orders, and track orders to provide status and updates for their customers.
About UsEstablished for over 30 years, SHI has continued to grow from once a small software only reseller to a global industry leading IT solutions provider. With our organic growth and stability within the global market, we are able to provide a variety of technology products, solutions and services to businesses including Cloud Computing, Data Centre Infrastructure, Networking and Security solutions, Configuration and Integration services, Enterprise Mobility and IT Asset Management.
With the support from our International partners and colleagues, we offer the opportunity to progress and develop a career within the IT Industry while working in a diverse and fun environment. From sales, technical and support personnel, SHI offers positions ranging from entry-level to seasoned experts.
SHI provides innovative solutions and world-class support from over 30 offices throughout the U.S., the U.K., Republic of Ireland, Canada, France, Hong Kong and Singapore.
Responsibilitiesinclude, but are not limited to:
Representing SHI as central point of contact for customer base in the Asia Pacific regionProvide quotes and consultation to customers as we maintain, develop, and grow the scope of our services and solutionsProvide outstanding support to existing and new customers in the Asia Pacific regionAct as liaison between Account Executives, BDM, customers, and the company’s internal departmentsLeverage internal and partner resources to advance an opportunity by utilizing vendor database, partner portals and product knowledgeProcess sales orders and ensure customer transactions are processed accurately and efficientlyProvide updates to sales team and customers on order statusesBe proactive and take the initiate to resolve issues by handling product returns, invoicing questions, and customer concerns/questionsResearch technology products and services on behalf of our customersGain industry knowledge through a series of sales and technology trainingsActively participate in team meetings with managers to review important updates and changes Set up conference calls between Outside Sales, customers, vendors and our internal teams Qualifications Completed a university degree or its equivalent (all majors considered)Sales or Customer service and/or customer facing experienceProficient in Microsoft Outlook, Word, Excel and Power PointExperience in CRM, Dynamics AX, SharePoint, BI tools Required Skills Strong written and verbal communication skillsStrong problem solving and good interpersonal skillsAbility to learn fast and absorb new knowledge dailyExcellent multi-tasking and organizational skillSelf-motivated, with the ability to work in a fast paced and constantly changing environment Additional Information SHI is an equal opportunity employer and does not discriminate on the basis of race, religion, gender, sexual orientation, national origin, age, disability, or any other legally protected status. We encourage applications from all qualified candidates and we are dedicated to providing a fair and accessible recruitment process. Options Apply for this job onlineApplyShareRefer a friend to this jobRefer Sorry the Share function is not working properly at this moment. Please refresh the page and try again later. Share on your newsfeed Need help finding the right job? We can recommend jobs specifically for you! Click here to get started. Application FAQsSoftware Powered by iCIMS
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