Responsible for internal and external physician relations. 

Description of Job Duties:

 

Serve as a relationship manager, ambassador, and single point of contact with referring providers, physician practices, and hospitals.  Routinely round on local and assigned physician practices to provide information about new services and address needs of providers and staff.  Design, develop and execute physician outreach that supports strategic growth, clinical integration, and care access.  Collaborate with physicians, service line, and hospital leadership in the planning process. Promptly identify and address care access and referral barriers on behalf of referring providers and practice staff.  Onboard select providers, practice managers, and referral coordinators to clinical services and referral management pathways.  Collect customer feedback, market intelligence, business development, clinical integration opportunities identified from referring provider and staff interactions.  Provide information to service line leadership, marketing and communications, and other organizational stakeholders. Demonstrate working knowledge of organizational mission, goals and initiatives, internal service line offerings, and market differentiation. Demonstrate proficiency and effectively promote the use of information technology solutions that enhance care access and communication between providers.  Effective promotion includes working with the IT Department to assist with education and training, enrollment, and technical assistance. Effectively utilize data to identify targets for outreach, market growth, and clinical integration. Document visit and issue resolution productivity in a timely and accurate manner. Submit physician outreach visit synopses to service line and organizational stakeholders in a timely and accurate manner.  Visit synopses should include visit purpose, attendees, discussion items, market intelligence, and action items. Ensure expense and resource management is fully compliant with legal standards, budgetary targets, and financial reporting protocols.