Assume a vital position as a key member of a high-performing team that delivers infrastructure and performance excellence. Your role will be instrumental in shaping the future at one of the world's largest and most influential companies.

As an Infrastructure Engineer at JPMorgan Chase within the Infrastructure Platforms: Cloud Reliability Services TSE team, you will utilize your extensive knowledge of software, applications, and technical processes in the field of infrastructure engineering. Your role will involve expanding your technical and cross-functional knowledge both within and beyond your specific domain of expertise.

Job responsibilities

Applies technical expertise and problem-solving methodologies to provide support for multiple Cloud products and services within the firm Contribute to client Self-service capabilities by collaborating with partner teams. Troubleshoot complex priority incidents by strongly considering upstream/downstream data and systems or technical implications and advise on mitigation actions, while balancing the communication needs of each case Partner with engineering and product teams to ensure remediation/permanent closure of issues and to identify trending issues to drive product improvement Demonstrate a high aptitude for both learning and teaching as product teams are continually releasing new features and products Note: This role involves weekend on-call work and follows a global "follow-the-sun" model. The team provides 24/7 support through a distributed team across various time zones. Add to team culture of diversity, equity, inclusion, and respect

Required qualifications, capabilities, and skills

Formal training or certification on infrastructure disciplines concepts and 3+ years applied experience Deep knowledge of cloud infrastructure and multiple cloud technologies with the ability to operate in public and private clouds (ex. AWS, Cloud Foundry, Kubernetes) Deep knowledge of one or more areas of infrastructure engineering such as networking, databases, storage, SDLC, integration, streaming, or IAM Deep knowledge of at least one specific technology (ex. Kafka, Cassandra, S3) and one programming/scripting language (ex. Java, Python, Unix Shell Scripting, PowerShell) A drive to continue to develop technical and cross-functional knowledge Familiarity with working in a large distributed system across a range of technologies including compute, databases, messaging, observability, and telemetry Knowledge of incident, change, and problem management processes AWS certification(s)

Preferred qualifications, capabilities, and skills

Significant programming background in any applicable language Kubernetes, Azure, GCP, or Terraform or AWS certifications