**CTG is seeking to fill an Infrastructure Analyst III opening for our client in New York.** **Location:** Remote **Duration:** 12 months **Overview:** We are looking for an Infrastructure Analyst III with expertise in Software Asset Management (SAM) and a deep understanding of various software licensing models. The ideal candidate will have experience with large Enterprise License Agreements and the ability to differentiate between entitlement and consumption license positions. This role involves handling complex installations, configurations, and ongoing system maintenance to ensure organizational IT infrastructure operates optimally. **Primary Responsibilities:** + Respond to and resolve escalated help desk incidents, ensuring effective problem resolution. + Analyze system issues, create trend reports, and support efforts to resolve identified issues. + Document procedures for work order and request-based tasks. + Diagnose and resolve technical incidents, utilizing advanced tools for troubleshooting. + Perform system maintenance activities, including patching, operating system updates, and validating changes while maintaining operational standards. + Schedule and manage maintenance changes to minimize operational risk. + Participate in cross-functional project teams and lead technical components of project work. + Provide coaching and mentoring to less experienced staff members. + Create and document maintenance procedures and tasks for future reference. + Seek opportunities to automate or optimize SOPs and maintenance tasks for efficiency. + Ensure compliance with company risk and regulatory standards, escalating issues as necessary. + Support a diverse and inclusive work environment reflecting the company’s values. + Adhere to internal control standards, ensuring timely implementation of audit recommendations. + Perform additional related duties as required. **Scope of Responsibilities:** + Oversee software asset management processes and licensing compliance. + Manage complex systems infrastructure, ensuring alignment with company policies and operational standards. + Collaborate with senior teams to troubleshoot, resolve, and prevent system issues. + Lead initiatives to enhance system performance and automation. **Supervisory/Managerial Responsibilities:** + Provide guidance to junior team members and assist with training. + Lead technical efforts within projects and cross-functional teams. + Offer expertise to less experienced staff on processes and technologies. **Education and Experience Required:** + Minimum of 6 years of higher education and/or relevant work experience. + Proven expertise in Software Asset Management (SAM). + Strong knowledge of software licensing models and compliance. + Familiarity with ServiceNow SAM Pro or similar tools. + Experience in technical incident management and system troubleshooting. + Excellent communication skills, both written and verbal. + Strong customer service skills, with the ability to handle multiple priorities. **Education and Experience Preferred:** + Bachelor’s degree in a technology-related field. + Minimum of 7 years of relevant work experience. + Relevant certifications or specialized training in SAM and related technologies. Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required. CTG does not accept unsolicited resumes from headhunters, recruitment agencies, or fee based recruitment services for this role. **To Apply:** To be considered, please apply directly to this requisition using the link provided. For additional information, please contact **Laura Dominguez at Laura.Dominguez@ctg.com** . Kindly forward this to any other interested parties. Thank you! The expected base salary for this position ranges from $58,000 to $98,000. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, market factors, and where applicable, licensure or certifications obtained. In addition to salary, a competitive benefits package is also offered. **About CTG** CTG, a Cegeka company, is at the forefront of digital transformation, providing IT and business solutions that accelerate project momentum and deliver desired value. Over nearly 60 years, we have earned a reputation as a faster and more reliable, results-driven partner. Our vision is to be an indispensable partner to our clients and the preferred career destination for digital and technology experts. CTG leverages the expertise of over 9,000 team members in 19 countries to provide innovative solutions. Together, we operate across the Americas, Europe, and India, working in close cooperation with over 3,000 clients in many of today's highest-growth industries. For more information, visit www.ctg.com . Our culture is a direct result of the people who work at CTG, the values we hold, and the actions we take. In other words, our people define our culture. It's a living, breathing thing that is renewed every day through the ways we engage with each other, our clients, and our communities. Part of our mission is to cultivate a workplace that attracts and develops the best people, reflected by our recognition as a Great Place to Work Certified™ company across many of our global operations. CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws. CTG is an Equal Opportunity and Affirmative Action Employer. CTG will assure equal opportunity and consideration to all applicants and employees in recruitment, selection, placement, training, benefits, compensation, promotion, transfer, and release of individuals without regard to race, creed, religion, color, national origin, sex, sexual orientation, gender identity and gender expression, age, disability, marital or veteran status, citizenship status, or any other discriminatory factors as required by law. Our Affirmative Action program serves to promote occupational equality and diversity through good faith efforts. CTG is fully committed to promoting employment opportunities for members of protected classes.