Summary This position is located at This position is located at Fort Leonard Wood NAF Support Services. To better expedite the hiring process, we recommend including full contact information (name, address, phone number, email, etc.) for two (2) professional and two (2) personal references on your resume. A list of eligible applicants will be sent to management on 3 September 2024. Additional lists may be sent upon request until the closing date 10/21/2024. Responsibilities Under general supervision, performs routine and recurring assignments in the delivery of Information Technology customer support services. Participates in planning and delivery of a full range of Information Technology customer support services. Identifies and resolves issues/problems. Prepares/updates manuals, instructions, and operating procedures. Provides information and assistance to customers on system hardware/software installations, configuration, upgrades and troubleshooting. Evaluates established methods and procedures and prepares recommendations for changes in methods and practices where appropriate. Presents formal and informal training to customers. Reports, responds to and resolves customer requests. Applies information security and information assurance policy, principles and practices. Performs other duties as assigned. Requirements Conditions of Employment Qualifications MINIMUM QUALIFICATION REQUIREMENTS: Work experience, education, and/or specialized intensive training sufficient to demonstrate IT knowledge and skill in: Participating in the planning and delivery of a full range of IT customer support services. Installing, configuring, upgrading and troubleshooting hardware and software components. Presenting formal and informal training and assistance to customers. Reporting, responding to, and resolving customer requests. Qualifying education is graduate education in one of the following fields of study: computer science, engineering, information science, information systems management, or technology management, or has provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems or networks. **Information provided on your resume should be clear and specific. You will be rated based solely off of the information provided within your resume. Assumptions will not be made regarding your experience and the duties performed.** HIGHLY PREFERRED: One (1) year of Family Morale, Welfare, and Recreation (FMWR) work experience. One (1) year of Information Technology troubleshooting work experience. To be considered Highly Preferred you must meet all minimum and all Highly Preferred criteria. Education Qualifying education is graduate education in one of the following fields of study: computer science, engineering, information science, information systems management, or technology management, or has provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems or networks. Additional Information Area of Consideration: The Area of Consideration for this vacancy announcement is WORLDWIDE. Manual Applications: If you are unable to apply online, you may submit your application package using a manual application method. Please contact the NAF Human Resources Office or representative listed on this job announcement to request a copy of the manual application form. All completed manual application forms (along with resume and other supporting documentation) must be received no later than 1:00PM CST by 10/21/2024 in order to process your application in a timely manner. Please note that neglecting to respond to the job-related questions may result in an ineligible rating. PCS Costs Payment Permanent Change of Station (PCS) costs are not authorized, based on a determination that a PCS move is not in the Government's interest. Pay-Band (NF or CY) Allowances and Differentials This is a pay-banded position. Sunday premium pay may be authorized by the Garrison Commander. If authorized, only regular (full-time, part-time, limited tenure and seasonal) employees may be paid Sunday premium pay. When authorized, Sunday premium will be paid at the rate of 25% of the basic rate for all hours of non-overtime, when any part of the scheduled tour of duty is performed on Sunday (to a maximum of 8 hours per Sunday). Sunday premium will be paid at the rate of 25% of the basic rate for all hours of non-overtime, when any part of the scheduled tour of duty is performed on Sunday (to a maximum of 8 hours per Sunday). Night differential may be authorized by the Garrison Commander. When authorized, night differential will be paid at the rate of 10% basic rate for hours of non-overtime work performed between 1800-0600. Incentives and Bonuses Incentives will not be paid. Non-Foreign Overseas Allowances Non-foreign overseas allowances, cost of living (COLA), and differentials will not be paid, contingent upon eligibility. Please check out our Applicant Information Kit: It contains additional information applicants may find useful when applying for our jobs. (To view the kit, click or copy and paste this URL: https://publicfileshare.chra.army.mil/Applicants/NAF%20Applicant%20Information%20Kit.pdf ). Other: Information may be requested regarding the vaccination status of selectees for the purposes of implementing workplace safety protocols. For more information, visit https://www.saferfederalworkforce.gov/faq/vaccinations/ Additional referrals may be made from this vacancy announcement for up to 90 days after the closing date.