Summary You will serve as an INFORMATION TECHNOLOGY SPECIALIST (CUSTSPT/INFOSEC) of AIRTEVRON WING NINE. Responsibilities You will coordinate timetables for, and the delivery of software and hardware Moves, Adds, and Changes (MACS). You will gather facts about the user's requirements and balance them against command priorities and existing schedules in order to produce efficient and effective scheduling of computer services. You will provide recommendations and alternative approaches or modifications to accomplish the desired result and to take full advantage of new and/or upgraded system capabilities and services. You will prepare and maintain required system documentation certification of standalone systems in accordance with agency, major claimant, and local standards. You will ensure all requirements for Information Assurance/Security (INFOSEC) are applied to Navy and non-Navy systems and are in compliance. You will ensure system users are provided annual Information assurance awareness training and provide an annual report. You will develop reporting procedures and ensure that security violations and incidents are properly reported up the chain as required. Requirements Conditions of Employment Qualifications Your experience must reflect skill in the following areas: attention to detail, customer service, oral communication, and problem solving: Attention to Detail - Is thorough when performing work and conscientious about attending to detail. IT-related experience demonstrating this competency may include: Configure and program new equipment to meet end user requirements; Install software/hardware components, system peripherals, perform diagnostics, analyze results and affect repairs. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. IT-related experience demonstrating this competency may include: Ensure timely customer service support to maximize customer abilities to use local training and maintenance information systems; assist customers in determining information requirements through system training and applications. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. IT-related experience demonstrating this competency may include: Instruct computer use and software applications either one-to-one or in a classroom; provide technical advice and training support to personnel concerning communication requirements. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. IT-related experience demonstrating this competency may include: resolving customer questions or problems concerning Information Technology (IT) automation systems, software and hardware problems; respond to system shutdowns, interruptions, failures and analyze problems, to determine reason and affect repair and/or replacement to restore operations. In addition to experience demonstrating the four competencies above, your resume must demonstrate at least one year of specialized experience at or equivalent to the GS-07 grade level or pay band in the Federal service or equivalent experience in the private or public sector providing Information Technology customer support services by troubleshooting and analyzing problems related to Information Technology products, services, and security measures to ensure services are provided effectively. Additional qualification information can be found from the following Office of Personnel Management website: https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/2200/information-technology-it-management-series-2210-alternative-a/. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. Education Education can be substituted for experience as described below: Successful completion of a master's degree or equivalent graduate degree in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management or degree that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems or networks. OR Successful completion of 2 full years of progressively higher-level graduate education leading to a master's degree or equivalent graduate degree in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management or degree that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems or networks. Additional Information This position is covered by the Department of Defense Priority Placement Program. Additional vacancies may be filled by this announcement. A tentative offer of employment will be rescinded if the selectee fails to meet the pre-employment requirements, including failure to report to any of the scheduled appointments. During the application process you will have an option to opt-in to make your resume available to hiring managers in the agency who have similar positions in the local commuting area. If you opt-in and are referred on a certificate, your resume will be available to other hiring managers for 180-days from the date the job announcement closes. Opting in does not impact your application for this announcement, nor does it guarantee further consideration for additional positions. Federal annuitant information: The selection of an annuitant is subject to the Department of Defense and Department of the Navy policy on the employment of annuitants. Policy information may be found at: http://www.secnav.navy.mil/donhr/Documents/CivilianJobs/FedCivAnnuitants.pdf Military Spouse Preference applicants will be placed at the highest grade for which they have applied and are determined Best Qualified (BQ). A BQ military spouse possesses knowledge, skills, abilities, and competencies comparable to others who meet the competitive referral criteria for the specific position ICTAP Applicants: To be considered well-qualified and exercise selection priority as an ICTAP candidate, displaced Federal employees must satisfy all qualification requirements for the position and receive a rating in the highly qualified category (score 85) or higher. ICTAP candidates must provide copies of all of the following documentation at the time of application: 1) agency notice; 2) most recent performance appraisal; and 3) most recent SF-50 or notification of personnel action that includes position, grade level, and duty location. Applicants who do not provide this documentation will not receive consideration as an ICTAP candidate. For more information about ICTAP eligibility please review the following link: https://www.usajobs.gov/Help/working-in-government/unique-hiring-paths/federal-employees/career-transition/ PPP applicants will be placed at the FPL, if determined Well Qualified (WQ). To receive priority consideration, the FPL must be the same grade level or equivalent of the retained grade or the grade held immediately prior to separation.