NY HELP Yes Agency Health, Department of Title Information Technology Specialist 2 (Programming) – EMS Business Applications Unit Chief – (BEMS) (NY HELPS) – MULTI Occupational Category I.T. Engineering, Sciences Salary Grade 18 Bargaining Unit PS&T - Professional, Scientific, and Technical (PEF) Salary Range From $65001 to $82656 Annually Employment Type Full-Time Appointment Type Permanent Jurisdictional Class Competitive Class Travel Percentage 10% Workweek Mon-Fri Hours Per Week 37.5 Workday From 9 AM To 5 PM Flextime allowed? No Mandatory overtime? No Compressed workweek allowed? Yes Telecommuting allowed? Yes County Albany Street Address Division of Emergency Medical Services 875 Central Avenue City Albany State NY Zip Code 12206 Duties Description The Information Technology Specialist 2 (Programming) serves as a specialist within the EMS Business Applications Unit under the Bureau of EMS Administration. This position is responsible for programming, maintaining, and integrating critical EMS Business Applications and IT systems that support statewide EMS operations, emergency management, and healthcare data systems. This role ensures seamless system integration, business intelligence support, and technical enhancements to improve EMS operational effectiveness and emergency response coordination statewide. Duties include: Application Development, Programming, and Testing (35%): Write, debug, and optimize programs based on approved specifications, ensuring efficient and reliable system functionality; Develop and execute unit, component, and system test plans in collaboration with users and IT staff; Identify and resolve issues during testing to improve system reliability and performance; Define technical standards and develop application workflows in consultation with internal and external stakeholders.System Implementation, Maintenance, and Networking (30%): Implement new or revised systems, ensuring compliance with agency security measures and documentation standards; Conduct system maintenance, including troubleshooting and emergency corrections for operational errors or evolving requirements; Configure and maintain IT systems, including mobile routers, gateways, computers, tablets, and communication equipment used in EMS operations; Ensure secure and stable connections between mobile devices, data management systems, and communication infrastructure.System Integration and Security (20%): Integrate EMS business applications with other healthcare and emergency management platforms; Ensure system security through access controls, data encryption, and compliance with cybersecurity standards; Participate in system risk assessments, identifying and mitigating potential vulnerabilities; Collaborate with IT and radio communication specialists to ensure seamless interoperability of critical systems.Documentation, User Support, and Training (15%): Develop and maintain technical documentation, including configuration guides, troubleshooting procedures, and user manuals; Provide hands-on user training and technical support to ensure effective utilization of IT systems; Assist with help desk activities by diagnosing and resolving system issues to minimize operational disruptions. Minimum Qualifications Permanent Transfer Candidates: Current NYS Department of Health employee with one year of permanent or contingent-permanent, competitive, service as an Information Technology Specialist 2 (Programming), SG18 OR Current NYS employee with one year of permanent or contingent-permanent, competitive, service in a position SG16 or higher and eligible for transfer under Section 52.6 or the NYS Civil Service Law.Non-Competitive Candidates via NY HELPS: Either: 1. A bachelor's or higher-level degree including or supplemented by 15 semester credit hours in computer science; 2. A bachelor's or higher-level degree in any field AND one year of experience in information technology;3. 60 semester credit hours including or supplemented by 15 semester credit hours in computer science AND one year of experience in information technology;4. Two years of experience in information technology.Certain math and business courses although taken as part of a computer science curriculum, are not counted towards the 15 semester credit hours.Qualifying Experience: Experience in one or more of the following computer-related areas are considered qualifying: artificial intelligence; automation; business/systems analysis; cloud computing; computer installation; diagnosis and repair; computer programming; cybersecurity/information assurance; data analytics; database administration, design and management; design and development of geographic information systems; design and development of computer aided drafting applications; digital forensics; informatics; information technology; IT customer support and training; interactive user experience (UX); internet/intranet development, design, and maintenance; knowledge management; network management; program design; program testing; project management; server management; storage management; systems management; technical writing; telecommunications; virtual technology. If verifiable, we will accept and prorate appropriate part-time and volunteer experience.Your degree, college credit, high school diploma or equivalency diploma must have been awarded by a college, university, high school or educational institution accredited by a regional, national, or specialized agency recognized as an accrediting agency by the United States (U.S.) Department of Education/Secretary of Education. If awarded by an institution outside of the U.S. and its territories, you must provide independent verification of equivalency. A list of companies that provide these services (fees must be paid to the company you choose) can be found at: http://www.cs.ny.gov/jobseeker/degrees.cfm.Preferred Qualifications: Certifications / Licenses: Industry-recognized IT certifications (e.g., CompTIA Network+, IT Security Certification, Microsoft Certified: Azure Developer Associate, IT Service Management Certification) are preferred; Certifications in project management or system administration are desirable.Experience: Minimum of two years of experience in IT systems programming, application development, systems maintenance, or IT infrastructure support; Experience developing web applications using JavaScript, jQuery, HTML5, CSS, JSON, XML, XSLT, and third-party libraries; Experience working with RESTful services, APIs, and third-party applications for data integration; Experience with emergency communication systems, public safety IT infrastructure, or emergency management systems is desirable.Knowledge / Skills / Abilities: Proficiency in coding, debugging, system integration, and network configuration; Strong understanding of IT infrastructure, mobile device management, communication equipment, and data networking; Knowledge of security protocols, access controls, and web application security best practices; Excellent troubleshooting and problem-solving skills, especially in high-stakes or emergency environments; Ability to work collaboratively with engineers, technical staff, and stakeholders in a fast-paced environment. Additional Comments Health Emergency Management Statement: All Division of State Emergency Medical Services staff are expected to participate in emergency management activities as part of their roles. While not all positions require regular deployment to disaster sites, all employees may be subject to 24/7 recall for emergency operations. This may involve irregular work hours, duties outside of the official position description, and assignments at locations other than the designated duty station. Travel in support of emergency operations may be extensive (lasting from days to weeks), with little advance notice, and may involve relocation to sites with physically demanding and challenging operational conditions.This position is part of the NYS HELPS program. No examination is required. This position may require travel throughout New York State including overnights to areas not served by public transportation.We offer a work-life balance and a generous benefits package, worth 65% of salary, including:• Holiday & Paid Time Off• Public Service Loan Forgiveness (PSLF)• Pension from New York State Employees’ Retirement System • Shift & Geographic pay differentials • Affordable Health Care options• Family dental and vision benefits at no additional cost • NYS Deferred Compensation plan• Access to NY 529 and NY ABLE College Savings Programs, and U.S. Savings Bonds• And many more...NYS Department of Health does not participate in E-Verify and does not sponsor visa applications.For new State employees appointed to graded positions, the annual salary is the hiring rate (beginning of the Salary Range) of the position. Promotion salaries are calculated by the NYS Office of the State Comptroller in accordance with NYS Civil Service Law, OSC Payroll rules and regulations and negotiated union contracts. The NYS Department of Health is committed to making New York a safer, healthier, and more equitable place to live. Understanding health equity, social determinants of health and health disparities is critical to accomplish our goal of eliminating health disparities. For more information on the NYS Department of Health’s Mission, Vision, Values and Strategic Plan, please visit: https://health.ny.gov/commissioner/index.htm Some positions may require additional credentials or a background check to verify your identity. Name Human Resources Management Group, PC/ITS2PG/BAU Telephone 518-486-1812 Fax 518-473-3395 Email Address resume@health.ny.gov Address Street Room 2217, Corning Tower Building, Empire State Plaza City Albany State NY Zip Code 12237 Notes on Applying Please submit your resume and cover letter as one (1) document, preferably in PDF format, by email to resume@health.ny.gov, with Reference PC/ITS2PG/BAU included in the subject line or by mail to Human Resources Management Group, PC/ITS2PG/BAU, Rm 2217, Corning Tower Building, Empire State Plaza, Albany, NY 12237-0012, or by fax to (518) 473-3395. Failure to include the required information may result in your resume not being considered for this position.