Fort Lauderdale Hotel
Opening in Fall 2025, Omni Fort Lauderdale will provide South Florida with 120,000 square feet of event space, new food and beverage options, a Natural Spring inspired full-service spa and entertainment pedestrian plaza featuring high-end shopping, amphitheater, charter boat docking and beautiful promenade. The new iconic landmark offers unforgettable views of the Atlantic paired with unrivalled convenience and intelligently designed meeting spaces. The hotel will be directly connected to the Broward County Convention Center, immediately adjacent to Port Everglades cruise terminal and less than two miles from Fort Lauderdale Airport.
Job Description
The Information Technology Manager role is responsible for the overall planning, organization and execution of all IT related functions. This includes but is not limited to directing all IT operations to meet customer requirements as well as the support and maintenance of existing applications and development of new technical solutions. Ensures the smooth functioning of all computer and network systems that enhance service and value for hotel guests and associates while strengthening productivity and profitability of for Omni Hotel & Resorts.
In addition, is responsible for the effective provisioning, installation/configuration, operation, and maintenance of systems hardware and software and related infrastructure. This individual participates in technical research and development to enable continuing innovation within the infrastructure. This individual ensures that system hardware, operating systems, software systems, and related procedures adhere to organizational values, enabling associates and vendors.
This hands-on oriented leadership role requires a deep level of information technology / infrastructure, application development, security and compliance knowledge.
Location: (on-site) Fort Lauderdale, FL
Responsibilities Provides technical support on all computer systems in the hotel. Installs computer hardware and software, maintaining the latest version of service packs. Ensures proper operation of IT equipment while troubleshooting hardware or software issues.Ensure that IT systems and controls are in place to comply with corporate policy and procedures in maintaining compliance with PCI standards, backup policies and other Corporate IT standards; performs audits, system maintenance and security reviews.Remains abreast of changes in user, system software and hardware requirements.Where applicable, leads and engages local IT team toward success.Troubleshoot network and system problems; Perform diagnosis on system problems, recommend and implement solutions or draw upon other resources and/or vendors to resolve.Train users on proper way to use and maintain the system, which may include conducting training and retraining sessions with hotel associates.Coordinate installation of new systems and equipment and assist in any corporate programs or initiatives, which may include beta testing.Provide onsite assistance with company issued phones and be liaison between Telecom Providers ensuring all phones are issued per company policy.Troubleshoot basic telecommunications issues throughout the hotel, including guest rooms and assist with telephone moves, add and changes.Complete work assigned by the Omni Hotels & Resorts Service Desk in a timely manner; prioritize and escalate issues as needed.Install new / rebuild existing servers and configure hardware, peripherals, services, settings, directories, storage, etc. in accordance with standards and project/operational requirements.Research and recommend innovative, and where possible automated approaches for system administration tasks. Identify approaches that leverage our resources and provide economies of scale.Provides hands-on support, as well as coaching and mentoring, to the IT team membersServes as advisor to executive leadership on information security risks, IT compliance issues, and industry trends that will require prioritization, funding, and/or implementation support.Partners with Infrastructure and Operations teams to drive adoption and implementation of information security policies, procedures, standards, and incident handling processes.Provides clear direction to achieve goals, creating an environment that fosters team commitment and employee engagement.Hires, recruits and retains superior IT talent that is required to enable and drive future growthDemonstrates exceptional written and oral communication skills and is capable of communicating to all levels and areas of the organization.Principal Duties
Oversees and conducts the periodic integrated risk assessments across the property and provides reporting to the Omni Service Center leadership team as neededProvides subject matter expertise for common IT compliance areasWorks with stakeholders to monitor regulatory changes that impact IT and leads the property communications, implementation and monitoring of these requirementsComplete work assigned by the Omni Hotels & Resorts Service Desk in a timely manner; prioritize and escalate issues as needed.Oversees periodic IT compliance assessments of key compliance risk areasDelivers and continuously improves the Information Security – providing guidance and oversight to the functional / business teams, and leading the reporting and mitigation of any findingsActs as primary security contact and liaison with all business leaders in matters relating to information securityActs as a local escalation contact for security risks, issues, and developmentsAttains a clear understanding of the business data lifecycle, initiatives and proactively advises management and appropriate personnel about potential risks that may have a material impact on the business, bottom line and/or operating performanceCommunicates in business terms that can be clearly understood at all levels of the organizationCommunicates, oversees and carries out technical implementations of technology solutions required to meet business objectivesProvides advice and counsel to the business executives regarding key initiatives that could be impacted by compliance or security issues QualificationsMinimum Requirements
4+ years Information Technology experience including 2+ years managerial experienceBachelor of Science Degree in related technology field or equivalentCritical Skills
Deep and best-in-class understanding of foundational IT networking, operating systems, application development and specific experience with implementing security technologies.Experience leading and driving large, complex IT Security and Compliance functions in a hospitality and/or retail organizationStrong Project and Time Management skillsAbility to handle multiple tasks, prioritize and meet deadlinesStrong interpersonal and influencing skills.Interviewing and investigative skillsWorking Relationships
Will interact with all employees of Omni Hotels & Resorts on a regular basis, including IT and other cross-functional team-members at the Corporate Offices and property locations. Will also interact with members of the Senior and Executive Leadership teams.
Expectations
Responsibilities will require being on call and at times working off hours based on critical system outages, upgrades, etc. More specifically, nights/weekends/holidays may be required based on the needs of the hotel/business.
Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement
If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.